Manager, Technology Operations

COMPANY OVERVIEW

Cresco Labs is one of the largest public, vertically integrated, multistate operators in the cannabis industry. Our portfolio of in-house cultivated and manufactured brands features some of the highest quality, most awarded and most popular cannabis products in America. With dozens of locations nationwide, our owned and operated Sunnyside® dispensaries provide a welcoming, positive, judgement-free place to shop for anyone at any point on their cannabis journey. 
 
Founded in 2013, Cresco Labs’ mission is to normalize and professionalize cannabis through our passionate employees. As stewards of the cannabis industry, our teams are constantly focused on supporting the needs of our fellow colleagues, consumers, customers, and communities alike. With a focus on Social Equity and Educational Development, our SEEDTM initiative ensures that our company reflects the communities in which we serve, ensuring equal opportunity for all to have the knowledge and resources to work in and own businesses in cannabis. 
 
At Cresco Labs, we aim to revolutionize and lead the nation’s cannabis industry with a focus on quality and consistency of product, and to bring legitimacy to the industry with the highest level of integrity and professionalism. 
 
If you’re interested in joining our mission, click the below links to join our team today!

MISSION STATEMENT

At Cresco, we aim to lead the nation’s cannabis industry with a focus on regulatory compliance, product consistency, and customer satisfaction. Our operations bring legitimacy to the cannabis industry by acting with the highest level of integrity, strictly adhering to regulations, and promoting the clinical efficacy of cannabis. As Cresco grows, we will operate with the same level of professionalism and precision in each new market we move in to.

JOB SUMMARY

Cresco seeks a Manager, Sunnyside Technology Operations capable of supporting our retail store technology deployments and roadmap as we continue to grow and expand as a company, making necessary adjustments for success, along the way.  This role reports directly to the VP, IT Portfolio Management, and is based out of our headquarters in Chicago, IL.

CORE JOB DUTIES 

• Conduct cost-benefit analysis to determine operational alternatives with comparative advantage 
• Develop and deploy firmware, software, and hardware solutions to meet the technical requirements in conjunction with technology owners 
• Responsible for planning, coordinating and executing all technical components of a project 
• Work with the entire technical team, from engineers to project managers, and sometimes with outsourcing companies or external clients as well 
• Ensuring that corporate operations are coordinated and completed within the set deadline and available budget 
• Coordinate training development to maximize product utilization
• Document and maintain relevant IT processes and standards via operational policies  
• Manage installations, upgrades, and configurations of hardware and software in conjunction with technology owners and operational management  
• Develop processes for the resolution of technical challenges and client complaints in conjunction with technology owners and operational management 
• Maintain up-to-date knowledge of relevant technical and human resource policies and procedures 
• Resolve or escalate technical issues within defined channels for optimal resolution speed and quality 
• Work with product owners to ensure escalated issues are addressed at the root cause level and documented for future troubleshooting  
• Provide guidance on issues bordering on technical and managerial operations 
• Ensure the provision of technical equipment and materials required for operations in conjunction with technology owners and Strategic Sourcing

REQUIRED EXPERIENCE, EDUCATION AND SKILLS  

• Bachelor’s degree in Computer Science, Information Systems, business, or a related field from an accredited university or institution or equivalent work experience. 
• Proven technical project manageme