Senior Director, Program Management Office

At VertexOne, helping utilities provide the best customer service experience is what we do. VertexOne is the recognized leader in SaaS platforms for utilities across North America. Through a wide range of innovative services and solutions, VertexOne helps utilities deliver a compelling customer experience; reducing the cost to serve customers, increasing operational efficiency, improving customer satisfaction, and driving utility operations forward. It’s been in the DNA of our people since we started supporting utilities’ customer experience needs over 20 years ago. And that commitment continues to this day.


Our team members are our greatest assets, so we pride ourselves on being ‘Employee First’. As such, we listen to what our employees have to say and find ways to incorporate their ideas into the company. Whether it’s new technology, career development opportunities, or fun events, we find new ways to keep our employees engaged and incentivized to grow within the company. Our employees' well-being—both physical and mental—is a top priority at VertexOne. That's why we foster a 100% remote and flexible environment and encourage work-life balance.


VertexOne is proudly Certified as a Great Place to Work®. Great Place to Work® is the global authority on workplace culture, employee experience, and leadership behaviors proven to deliver market-leading revenue, employee retention and increased innovation. VertexOne is dedicated to prioritizing the employee experience and creating an exceptional company culture.


Overview of Role/Job Purpose:

The Senior Director of the Project Management Office will be responsible for overseeing all project management activities, driving strategic initiatives, and ensuring the successful delivery of complex software projects to our customer on-time and within budget.

As our Senior Director of the PMO you will lead cross-functional initiatives, provide project oversight and guidance across a wide variety of projects including our Customer Information System, Retail billing solution, and our best in class customer self-service solution.

This role is critical in driving operational excellence, managing complex programs, and fostering collaboration between product, engineering, customer success, and other departments.

Essential Job Duties:

• Identify and plan projects and programs to achieve business objectives and develop project charters
• Develop detailed project plans for complex projects ensuring that all tasks are appropriately scheduled (dependency, dates, resources, effort) and aligned with business objectives
• Identify key stakeholders and manage internal and external expectations
• Manage resources, communicate responsibilities and ensure accountability to completing deliverables
• Drive the execution of high-impact projects and programs
• Ensure consistent documentation, communication, and stakeholder alignment
• Identify risks and proactively manage mitigation strategies.
• Lead, mentor, and develop a team of program managers and project leads across multiple initiatives.
• Conduct regular one-on-one meetings to provide coaching, feedback, and career development support.
• Oversee hiring, onboarding, and training of new team members to ensure alignment with organizational goals.
• Set clear performance expectations and conduct formal evaluations with individualized development plans.
• Foster a culture of accountability, collaboration, and continuous improvement within the program management team.
• Delegate responsibilities effectively, balancing workloads and aligning strengths with strategic priorities.
• Promote cross-functional communication and alignment between program teams and business units.
• Address team dynamics, resolve conflicts, and support employee engagement and well-being.
• Recognize and reward high performance to drive motivation and retention.
• Advocate for team needs and represent program management in leadership and strategic planning discussions.
• Conduct regular performance reviews, set goals, and support career development.
• Allocate resources effectively across projects and adjust priorities as needed.
• Foster a high-performing, inclusive team culture that values transparency and results.
• Collaborate with HR on hiring, onboarding, and employee engagement initiatives.
• Champion a standard project management methodology with supporting processes and best practices
• Implement and refine Project Management Office frameworks and best practices.
• Monitor KPIs and report progress to executive leadership
• Advanced use of project management tools and dashboards
• Operate independently and provide strategic guidance for the project management office
• Up to 25% Travel to c