Membership Development Officer

Title: Membership Development Officer

Location: Hybrid position; required to work in Medora, ND office 30% 

Our Company

There’s no organization quite like the Theodore Roosevelt Medora Foundation (TRMF). We’re a premiere tourism operation—and we’re a 501c(3) non-profit. We welcome hundreds of thousands of guests to an exciting, diverse lineup of entertainment, historical, and educational attractions—and we work tirelessly to connect people to Medora for positive life changing experiences.

TRMF was established in 1986—but our story begins before that. In 1962, nationally renowned businessman Harold Schafer took an interest in a historic old town named Medora. He loved its history, its striking location, and its potential to inspire others. So, he began revitalizing the old town: he restored a historic hotel, brought the Medora Musical to town, and so much more.

It was 1986 when the Schafer family, with Harold ready to retire from business, donated all they’d created in Medora to establish the non-profit Theodore Roosevelt Medora Foundation.

In the years since, we have grown from a staff of a handful of folks to more than 50 full-time employees, with hundreds more seasonal workers and over 650 volunteers. We have awarded hundreds of thousands of dollars’ worth of scholarships to our staff. The Medora Musical has earned the attention of The New York Times. And we have earned a reputation as the #1 tourism and hospitality provider in North Dakota.

We are a team of people who draw inspiration from Medora. We deeply respect this place, and the people we meet here. We deliver excellence in hospitality. We work with creativity and integrity. We are a family that values family.

We are the Theodore Roosevelt Medora Foundation.

Job Overview

The Membership Development Officer is responsible for managing and growing the Theodore Roosevelt Medora Foundation’s (TRMF) membership program, engaging with current and new supporters, and contributing to the TRMF vision to connect people to historic Medora for positive, life-changing experience.

The ideal candidate has the belief that philanthropy makes the world a better place.

Duties/Responsibilities

• Grow our Rough Rider, Junior Rough Rider and Business membership programs. Ability to meet membership targets. Ownership of all 3 types of membership processes and results.
• Work to bring current members to TRMF’s higher giving levels by making 20 major asks of $25,000+ in the first year.
• Work with the Development team on other fundraising initiatives.
• Maintain a close relationship with Marketing, Gift Officers, and Accounting.
• Work hand in hand with Marketing to ensure any marketing pieces needed for success in Memberships is provided.
• Analyze membership data and prepare reports to make improvements.
• Initiate contact with potential business members through cold calling.
• Schedule and participate in networking and community events.
• Drive membership sales through outside sales and business development efforts.
• Prompt and professional follow-up regarding membership questions, all membership leads, member referrals and requests for information through CRM platform.
• Manage retention and recruitment campaigns for business membership and corporate rewards in coordination with the marketing team.
• Pleasantly interact with prospects via phone, text and in person.
• Serve as the main point of contact for memberships.
• Coordinate with reservations center and operations team members to ensure members receive high level of service and benefits associated with their membership.
• Frequent travel required.
• Perform other duties as assigned.

Expectations

• Make a minimum of 60 real donor contacts per week.
• Meet or exceed membership growth targets / maintain 95% member retention year over year.
• Show up with a will to work, show gratitude to our donors, build winning relationships with coworkers and a growth mindset.
• Attend industry events across North Dakota (ND); including but not limited to a chamber of commerce meeting in Fargo, ND; representing TRMF at the ND Petroleum Council meeting in Watford City, ND.

Qualifications

• Successful sales background with proven results preferred.
• Successful track record and understanding of Membership Sales preferred.
• A strong commitment and passion for Medora, The Badlands and helping people.
• Highly motivated to drive revenue and hit key performance indicators.
• Attention to detail – Ability to keep accurate and thorough notes related to membership sales.
• Excellent communication and interpersonal skills.