Addictions Case Therapist IHR

Company Description

At Northwestern Medicine, every patient interaction makes a difference in cultivating a positive workplace. This patient-first approach is what sets us apart as a leader in the healthcare industry. As an integral part of our team, you'll have the opportunity to join our quest for better healthcare, no matter where you work within the Northwestern Medicine system. At Northwestern Medicine, we pride ourselves on providing competitive benefits: from tuition reimbursement and loan forgiveness to 401(k) matching and lifecycle benefits, we take care of our employees. Ready to join our quest for better?

Job Description

In-House Registry Hours (PRN/as needed):

Mainly day shift but there are options available for some evening hours, if desired. Weekend hours are not expected but also can be available if desired. 

*This position is not eligible for benefits.

The Case Therapist I IHR reflects the mission, vision, and values of NM, adheres to the organization’s Code of Ethics and Corporate Compliance Program, and complies with all relevant policies, procedures, guidelines and all other regulatory and accreditation standards.

Responsibilities:

• Demonstrates NM Values (Patients First, Integrity, Teamwork and Excellence) in daily work and interactions.
• Presents a friendly, approachable, professional demeanor and appearance.
• Provides accurate information and timely updates to patients and customers.
• Addresses questions and concerns promptly, or identifies appropriate person and resources to do so.
• Provides directions or help to patients and customers with finding their way.
• Uses effective service recovery skills to solve problems or service breakdowns when they occur.
• Demonstrates teamwork by helping co-workers within and across departments.
• Communicates effectively with others, respects diverse opinions and styles, acknowledges the assistance and contributions of others.
• Uses organizational and unit/department resources efficiently.
• Manages work schedule efficiently, completing tasks and assignments on time.
• Contributes to opportunities and processes for continuous improvement.
• Participates in efforts to reduce costs, streamline work processes, improve and grow services we provide.
• Conducts telephone screenings for information/inquiry calls may be conducted with wireless phones, and appointments may be scheduled in Microsoft Word or scheduling software.
• Must be able to complete these tasks to facilitate patient access to treatment.
• Documents in patient medical record via Microsoft Word or other automated medical records software in an accurate and timely fashion.
• Retrieves patient information in hospital medical records application to improve knowledge of case and facilitate patient moving through continuum of care.
• Facilities individual and group counseling effectively, and provides family counseling as assigned in a fashion that assists the family system in working toward resolution of dysfunction.
• Understands and communicates clearly, concisely, and in a motivational fashion, the information pertaining to self-help groups which, assist patient in making a transition to such groups for on-going support and problem solving.
• Understands DSM diagnosis and through clinical contact with the patient and input from the treatment team develops therapeutic interventions which assist patient with addressing diagnosis.
• Establishes rapport with patient and patient's support system through a variety of techniques that encourage trust, disclosure, and behavioral changes on the part of the patient and family to assist with recovery.
• Utilizes feedback from supervisor and Clinical Director/Medical Director regarding performance, and keeps scheduled supervisory sessions.
• Develops effective discharge planning with input from multidisciplinary team and managed care/utilization review.
• Secures appropriate releases of information and consents for next level of care.
• Knowledgeable about referral sources and available community resources.
• Deals with sudden deaths, trauma and accidents so as to provide support to family members.
• Capable and responsible to assist with referrals for hospital patients in need of guardianship, advocacy, and physical, sexual, and elder abuse/neglect referrals.
• Demonstrates knowledge of crisis intervention theory and focuses on the "here and now".
• Demonstrates an understanding of medical conditions, illnesses and anticipated and present loss of relationships, functioning or life style as a result of medical diagnosis of self or family member.
• Communicates with patient and patient's support system information regarding admission, continued stay, and dischar