Enterprise Service Desk Technician (Network Cabling and Switching Focus)

Type of Requisition:

Regular

Clearance Level Must Currently Possess:

Secret

Clearance Level Must Be Able to Obtain:

Secret

Public Trust/Other Required:

None

Job Family:

IT Infrastructure and Operations

Job Qualifications:

Skills:

Network Connectivity, Network Infrastructures, Network Systems

Certifications:

None

Experience:

1 + years of related experience

US Citizenship Required:

Yes

Job Description:

Advance how our customers operate while you advance your career. Join GDIT as a Network Administrator and build an impactful career in enterprise IT, collaborating with people who are driven and resourceful like you.

The Enterprise Service Desk Technician with a focus on Network Cabling and Switching will be responsible for providing technical support for network infrastructure issues related to cabling, switches, and other related networking hardware on top of regular service desk tickets. This position will involve supporting the enterprise service desk by managing service desk tickets, troubleshooting network/cabling issues, and providing first-line support for network switches and connectivity problems. The technician will ensure network systems are properly configured, maintained, and running smoothly to support enterprise operations.

MEANINGFUL WORK AND PERSONAL IMPACT
As a Network Administrator, the work you’ll do at GDIT will be impactful to the mission of U.S. Army Europe. You will play a crucial role in supplying mission command support.

• Network Support and Troubleshooting: Provide technical support for network-related issues, including physical layer network cabling, switches, patch panels, and connectivity problems. Diagnose and resolve issues related to network outages, slowdowns, or hardware malfunctions.
• Service Desk Ticket Management: Act as the first point of contact for network-related service desk tickets, handling and prioritizing requests for troubleshooting, network configurations, and hardware support. Resolve tickets in a timely and professional manner.
• Network Cabling Installation and Maintenance: Support the installation, management, and maintenance of structured network cabling (Cat 5e, Cat 6, fiber optic cables) in a large-scale enterprise environment. Ensure cabling is organized, labeled, and compliant with industry standards.
• Switching Support: Provide first-line support for enterprise-level network switches, including troubleshooting connectivity issues, assisting with VLAN configurations, and ensuring proper functionality of switch ports.
• Collaboration with Network Team: Work closely with the network administration team to escalate complex network issues, assist with troubleshooting switch configurations, and participate in network upgrades or new installations.
• Documentation and Knowledge Base: Document network configurations, cabling layouts, and troubleshooting steps for future reference. Contribute to the creation of knowledge base articles related to network troubleshooting and cabling best practices.
• User Support: Offer user support for connectivity issues, including troubleshooting network access problems related to physical cabling, switches, and network devices.
• Cable Management and Organization: Ensure proper cable management and organization in network closets and server rooms. Maintain cleanliness and orderliness of physical network infrastructure.
• Compliance and Best Practices: Ensure that network cabling and switching operations adhere to industry standards, company policies, and safety guidelines. Follow best practices in network installation and maintenance.
• Inventory Management: Track and manage network hardware and cabling inventory, including switches, cables, and related tools and materials. Ensure proper storage and handling of network equipment.

WHAT YOU’LL NEED TO SUCCEED
Bring your technology expertise and drive for innovation to GDIT. The Network Administrator must have:

• Education: Technical Training, Certification(s) or Degree
• Experience: 1+ years of related experience
• Technical skills: Network Cabling: Experience with structured network cabling (Cat 5e, Cat 6, fiber optic), including installation, testing, and maintenance. Familiarity with cabling standards and practices; Networking Fundamentals: Solid understanding of basic networking concepts, including IP addressing, subnetting, VLANs, and network topologies; Network Switches: Hands-on experience with enterprise-level networ