Information Technology Services - Federal Work Study Student Assistant

 

Job Summary: 

Under direct Supervision, student assistant for the Information Technology Services division. Duties include direct support to the Technology Support Center (TSC) and may include support to the following departments as well: Training Services, Accessible Technology Services, Smart Classroom Technologies (SCT), Office of the CIO, and Office of the Vice President. This position will serve as initial point of contact for students, faculty, and staff visiting the TSC. Students will be responsible for staffing the front desk, answering calls as the campus operator, and/or assisting the SCT team with audio/visual support for classroom calls or events. This includes assisting students, faculty, and staff with questions, Coyote OneCards, computer troubleshooting, resetting CoyoteID passwords, and connecting devices to the wireless network (Eduroam.) As a campus operator, students are responsible for handling incoming calls to campus’ general phone number. This includes answering general questions regarding the University.

Responsibilities include, but are not limited to: 

Under direct supervision, duties include but not limited to:

• Assisting customers with troubleshooting of devices, connecting to Wi-Fi, assisting technicians with daily duties or projects, and answering campus-related questions.
• Resolving issues with computer lab equipment including printers, kiosks, and charging stations.
• Answer phone calls on behalf of campus operators when necessary and provide assistance to other departments within the division, such as Training Services, Accessible Technology Services, CIO Office, and Multimedia & Immersive Technologies.

Minimum Qualifications: Required Education and Experience 

• Ability to learn and perform assigned work; follow oral instructions; work cooperatively with faculty, staff, and other students; communicate effectively with all levels; and read and write English at a level appropriate to the position. 

• Special Qualification: Admission or registration as a CSU student. 

Required Qualifications 

• Maintain a 2.0 G.P.A. or greater per semester and cumulative. 

• Students must be enrolled in at least halftime units at CSUSB (6 units undergraduate; 3 units graduate) 

• International students must have full-time enrollment at CSUSB. (12 units undergraduate; 6 units graduate) 

• Eligible to work in the United States 

• Payroll Requirement: Social Security Card 

Compensation and Benefits: 

Student Employment Anticipated Hiring Range: $16.50 per hour. 

The compensation offered will consider internal equity and experience among other factors. 

Position Information: 

Work status: Part-Time, Temporary, Seasonal 

The application deadline is: 10/26/2025 at 11:55 pm (PST) 

Academic year available hours: Monday through Friday (8:00 am – 5:00 pm). 

Summer available hours: Monday through Thursday (7:00 am - 5:30 pm). 

This is an 'On-Campus Only' position. Student Employees are not eligible to telecommute at any time. 

As of January 1, 2022, the CSU Out-of-State Employment Policy prohibits the hiring of employees to perform CSU-related work outside the state of California. 

California State University, San Bernardino in not a sponsoring agency for staff or management positions (i.e. H1-B Visas). 

Conditions of Employment  

Background Check  

Satisfactory completion of a background check (including a criminal records check) may be required for student employment purposes. CSU will make a conditional offer of employment, which may be rescinded if the background check reveals disqualifying information, and/or it is discovered that the candidate knowingly withheld or falsified information.  Failure to satisfactorily complete the background check when required may affect the continued employment of a current CSU employee who was conditionally offered the position. 

Driver’s License Check  

Possession of a valid Driver's License may be required.  Employees in this position will be enrolled in the Department of Motor Vehicles (DMV) Government Employer Pull Notice Program which confirms possession of a valid driver's license and reflects driving record. 

I-9 

CSUSB hires only individuals lawfully authorized to work in the United States. In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complet