Enterprise Customer Solutions Vice President

If you are wondering what makes TRIMEDX different, it's that all of our associates share in a common purpose of serving clients, patients, communities, and each other with equal measures of care and performance.

• Everyone is focused on serving the customer and we do that by collaborating and supporting each other
• Associates look forward to coming to work each day
• Every associate matters and makes a difference

It is truly a culture like no other — We hope you will join our team! Find out more about our company and culture here.

The Enterprise Customer Solutions Vice President initiates, maintains and expands relationships with strategically targeted opportunities & customers that meet defined target account criteria.  This role will be assigned to cover a national set of customer strategic targets and will be measured based on the initiation of new account relationships and closed (won) business with these targeted accounts.  This position will be responsible for identifying opportunities to utilize TRIMEDX full portfolio of products and solutions and driving individual account revenue via comprehensive program offerings.  Additionally, the position will be responsible for cross functional management of the customer relationship in collaboration with Executive Leadership, Marketing, BDS, Client Services, Legal, Operations and the other functional department leaders through the contracting and close process.  This position requires significant travel.

The Enterprise Customer Solutions Vice President will represent the entire range of TRIMEDX products and services to assigned target accounts and customers, while leading the customer account planning cycle and ensuring that the customer’s needs and expectations are met during the CSA, pricing, & legal phases while leading these processes to the close of the account (go-live).

Location: Eastern or Central Time Zone; with close proximity to a major airport. Our Central Office is located on the northwest side of Indianapolis. Position requires 50-75% travel to meetings & client hospital sites.

• Relocation is not available for this position

• Immigration sponsorship not available for this position

Responsibilities          

Strategic Account Acquisition and Management & Development (50%)

• Works with Commercial Leadership and Marketing to identify and maintain an accurate national target account list per strategic opportunities.
• Participates in a joint company-strategic account planning processes that develop mutual performance objectives, financial targets, and critical milestones for defined periods.
• Attends industry events, meetings, tradeshows to meet new contacts and introduce the TRIMEDX brand.
• Utilizes marketing campaigns, tradeshow contacts, and call plans to create new business opportunities.
• Establishes productive, professional relationships with key contacts in defined target accounts.
• Completes a strategic assessment of the target account.  Leads solution development efforts that best address customer needs, while coordinating the involvement of all necessary company personnel.
• Proactively assesses, clarifies, and validates customer needs throughout the sales process.
• Enlists the support of Commercial Ops, Business Development, Marketing/Customer Engagement, Implementation and Operations to ensure an effective initiation and ongoing customer relationship.
• Meets annual goals for account/relationship development and delivery of sales presentations to target account executives.
• Meets annual sales revenue targets and strategic Commercial goals.
• Attends training, applies learning, and provides productive feedback to Product Development and Marketing teams.

Negotiate and Close Business Opportunities (25%)

• Utilize sales process to define customer needs, forecast sales, and define financial consequences as the basis for measuring commercial goals and revenue requirements.
• Maintain communication with TRIMEDX Commercial and Corporate leadership while engaging large Alpha opportunities.
• Ensuring strong relationship with TRIMEDX Legal team to drive accuracy and speed to account close.
• Create opportunity qualification documentation.
• Demonstrate sales cycle control.
• Collaborate and drive the creation of solution-based proposals.
• Schedule and deliver proposals/presentations to external buying committees.
• Utilize closing and negotiating techniques.

Current Account Management (15%)