Enterprise Mobility Analyst II

You Belong Here.

At MultiCare, we strive to offer a true sense of belonging for all our employees. Across our health care network, you will find a dynamic range of meaningful careers, opportunities for growth, safe workplaces, and flexible schedules. We are connected by our mission - partnering and healing for a healthy future - and dedicated to the health and well-being of the communities we serve.

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Position Summary

The Enterprise Mobility Analyst II is an exciting opportunity to work hands-on with the latest mobile device technologies at MultiCare. Working with customers you will configure, troubleshoot and resolve basic to complex issues every day.

Responsibilities

• You will work with customers to procure, configure and deploy corporate and BYOD mobile devices and equipment, identify, troubleshoot and resolve basic to complex technical and non-technical end-user customer questions for all wireless mobility and unified communication products
• You will assess, test, and integrate enterprise and commercial mobile apps into the EMM environment
• You will escalate unresolved issues to the appropriate channels
• You will provide basic to highly complex technical support to resolve wireless carrier activation/set up, configuration and usability questions for end customers
• You will support, configure and maintain iOS and Android mobile devices
• You will work with Enterprise Networks and Unified Communication tools

Requirements

• Bachelor’s degree in business, healthcare, or It-related field or work experience that demonstrates competency
• Technical certification (CCNP, Network+, A+, Security+, etc.) or comparable experience preferred
• Minimum three (3) years of experience in Mobile device support, Information Technology support, or implementing/operating/maintaining Information Technology
• Experience supporting EMMs/MDMs such as XenMobile, AirWatch, MobileIron to include Mobile Application Management (MAM)
• In-Depth knowledge of and demonstrated skills and experience in project management, techniques and ability to conceptualize, implement and support technology, applications, programs and services
• In-depth knowledge in working Apple iOS, Apple OSX and Android OS devices Fluent in and understanding of computer and healthcare related concepts and vernacular
• Experience with Enterprise Networks and Unified Communication tools
• Experience working with telecom providers for contracts and troubleshooting
• Previous technical experience with healthcare systems, networks, and interfaces in hospitals and/or clinic settings or with a healthcare system vendor preferred
• Current Washington State Drivers License; and proof of a safe driving record (which meets established MHS Standards) obtained by a motor vehicle report from the appropriate state

Our Values

As a MultiCare employee, we'll rely on you to reflect our core values of Respect, Integrity, Stewardship, Excellence, Collaboration and Kindness. Our values serve as our guiding principles and impact every aspect of our organization, including how we provide patient care and what we expect from each other.

Why MultiCare?

• Belonging: We work to create a true sense of belonging for all our caregivers
• Mission-driven: We are dedicated to our mission of partnering for healing and a healthy future and the patients and communities we serve
• Market leadership: Washington state's largest community-based, locally governed health system
• Employee-centric: Named Forbes “America’s Best Employers by State” in 2023
• Technology: "Most Wired" health care system 15 years in a row
• Leading research: MultiCare Institute for Research & Innovation, 40 years of ground-breaking, clinical and health services research in our communities
• Lifestyle: Live and work in the Pacific Northwest - offering breathtaking water, mountains and forest at every turn

Pay and Benefit Expectations

We provide a comprehensive benefits package, including competitive salary, medical, dental and retirement benefits and paid time off. As required by various pay transparency laws, we share a competitive range of compensation for candidates hired into each position. The pay scale is $76,544.00 - $105,706.00 USD. However, pay is influenced by factors specific to applicants, including but not limited to: skill set, level of experience, and certification(s) and/or education. If this position is associated with a union contract, pay will be reflective of the appropriate step on the pay scale to which the applicant’s years of experience align.

Associated benefit information can be viewed