Customer Success Agent - Late Shifts

Plum is helping 1.4M people around Europe to motivate their money. Supported by automation, we put you in the driving seat, providing access to smart spending analytics, budgeting and investing tools. So, wherever you are on your financial journey, we can accompany you on the ride so you can achieve your money goals.We want to empower you to take control of your money, to transform it into something more.

And here’s why:

• 11.5M people in the UK have less than £100 in savings
• 90% of UK savings accounts pay less than inflation
• £4B lost to the loyalty penalty every year
• 2/3 of UK adults say money stress has affected the health or wellbeing of someone they know.

Our Mission

We imagined a world where everyone could manage their finances simply. An app that could get people saving and investing with the help of automation. So we've built it. Now, Plum lets customers across 10 different countries handle all their money needs in a single place. In 5 years, we’ve grown from 2 co-founders sharing a rusty desk in Soho, to a brilliant, hard-working team of 160+, with offices in London (HQ), Athens and Nicosia.

As you can see, we’ve been busy - but there’s still plenty of exciting projects in the pipeline and we could use a little help. That’s where you come in!

The Role

As part of the Customer Success Team, you'll understand that it's the life and soul of the business: you'll be the voice of the user, ensuring that customer feedback helps the business move in the right direction, and the face of the business - we've set out to ensure customers are put first in the world of finance.

Working as Customer Success Agent - Late Shifts requires a shift from 14.00-22.30 from Monday to Friday.

The role can also be remote

What You Can Imagine Doing

• Solving problems our users encounter when using the Plum app
• Communicating with our customers via Customer Success channel and email
• Helping ensure all user queries are resolved on social media
• By using insights from customer interactions work with product teams for improvements
• Reporting potential operational issues to the operations and tech team
  

About You

• You want to get hands-on experience in a fast-paced start-up
• You're a proactive, quick learner, organised and can handle multiple tasks at once
• You want to help Plum achieve its mission and take care of customers along the way
• You are tech savvy and enjoy working with new software and technologies
• You're a confident communicator and can turn a challenging situation around
• You are excellent in spoken and written in English
• Proficiency in any other European language would be plus (preferably French or Italian)

Plum's Perks

• Join one of the hottest fintech start-ups in Athens 🇬🇷
• We're all in this together! Own part of the company through stock options 💷
• Free Plum Premium Subscription
• Private Health & Life Insurance
• Annual training budget
• Free parking slots
• Flexible hybrid model
• 22 days holiday a year, excluding public holidays (34 in total)
• 45 days work from anywhere
• 1 paid leave for volunteering. We admire people who would like to contribute to their society
• Our annual team trip, to a secret destination ✈️
• Great office location in the heart of Athens (Syntagma square), with an amazing view!
• An office brimming with fruit & snacks, coffee, plants, and a vibe that’s... 🦄🌈

If you think this sounds like a bit of you then don’t hesitate to get in touch!

Thanks,

Plum Team 💜

*Plum is an Equal Opportunity Employer. Plum does not discriminate on the basis of age, race, religion, sex, gender identity, sexual orientation, non-disqualifying physical or mental disability, national origin or any other basis covered by appropriate law. All employment is decided on the basis of qualifications, merit and business need.