Director of Asian Marketing - Borgata

The SHOW comes alive at MGM Resorts International

Have you ever wondered what it would be like to work in a place full of excitement, diversity, and entertainment? Are you enthusiastic about being a team player in one of the most fascinating industries in the world? At MGM Resorts, we seek individuals like YOU to create unique and show-stopping experiences for our guests.

PRIMARY PURPOSE:

It is the primary responsibility of the Director International Marketing to expedite processes, use appropriate judgment and make decisions to execute casino customer requests.

PRINCIPAL DUTIES AND RESPONSIBILITIES:

• Determine and evaluate customers’ casino activity to provide corresponding incentives and has authorization to approve limited amount of allowance (rooms, food, beverage, events tickets

• Maintain and develop property’s customer base to support increasing the customer development efforts

• Manage customers’ reservations by using OPERA & PATRON management systems

• Make critical business decisions regarding customer allowances, and comps

• Assist in managing customers to profitable levels

• Work in conjunction with Casino Marketing, Marketing Executives and property personnel to assist and facilitate in-house casino customers

• Attend special event functions when appropriate to promote marketing efforts and greet customers

• Maintain highly confidential casino customer information by enforcing the privacy of all guests and limits requests for information about such guests in accordance with company policies

• Resolve customer disputes and complaints to the satisfaction of the customer and the company

• Comply with local laws, Title 31 and attend all mandatory compliance and training sessions

MINIMUM REQUIREMENTS:

• Bachelor’s degree or equivalent

• Three (3) years of prior casino marketing experience

PREFERRED:

• Able to work in the fast pace environment

• Able to work as a team with co-workers

• Demonstrates excellent customer service skills

• Demonstrates savvy interpersonal skills to effectively communicate with all business contacts

• Shows flexibility in working a variety of shifts

• Demonstrates and maintains a professional, neat and well-groomed appearance adhering to MGM Resorts International Marketing standards

THE PERKS & BENEFITS:

• Wellness incentive programs to help you stay healthy physically and mentally

• Access to company hotel, food and beverage, retail, and entertainment discounts as well as discounts with company partners on things like travel, electronics, online shopping, and more

• Free meals in our employee dining room

• Free parking on and off shift

• Healthcare, financial, and time off benefits

• Professional and personal development through programs and networking opportunities as well as volunteer opportunities in the community

FULL JOB DESCRIPTION: https://mgmresorts.marketpayjobs.com/ShowJob.aspx?EntityID=2&jobcode=11889

Are you ready to JOIN THE SHOW? Apply today!