Program Manager GenAI, Scaled Product Delivery

The Program Manager, GenAI role will serve as a backbone for GenAI workforce planning and vendor operations support, acting as the central POC for vendors operating within this rapidly evolving space. By providing centralized coordination, the position will help streamline processes, ensure operational mechanisms, and foster partnerships with external vendors. The individual will be responsible for deriving actionable insights from key metrics, proactively identifying opportunities for improvement, and pioneering innovative approaches to workforce and vendor management in a unique environment. This role is critical to enabling scalable, efficient, and adaptive operations that support the growth and success of GenAI initiatives.

Responsibilities
Build and maintain processes, systems, and documentation to support vendor operations
* Collect, analyze, and report on key metrics related to workforce and vendor performance
* Derive actionable insights to inform strategic decisions. Present findings to leadership and recommend improvements
* Continuously seek new ways to optimize operations in a dynamic environment
* Pilot and implement innovative solutions for workforce and vendor management
* Stay abreast of industry trends and emerging technologies in GenAI
* Ensure operational mechanisms and scalability for vendor-related activities
* Identify and implement best practices for vendor management
* Monitor and mitigate risks associated with workforce and vendor operations
* Ensure adherence to internal policies and external regulations
* Prepare and deliver updates, reports, and presentations to stakeholders
* Address and resolve escalations or issues as they arise

Qualifications
6+ years in finance, resource planning, workforce management, workforce analytics, vendor operations, or a combination of these domains
* Self-starter with the experience navigating high levels of ambiguity and complexity
* Experience in process documentation and iterative process improvement
* Experience developing financial plans, budgets, ROI analysis, or cost-benefit assessments
* Full proficiency in Excel, Google Sheets, Tableau, or similar data visualization applications
* Team-player focused on winning together, achieving more as a team than as an individual