Jobs and Careers

Account Manager, Premium Membership Services

United Statesfull_timeVerifiedPosted 27 Jul 2026

About the role

Organization Overview:
The Florida Panthers enter their 33rd season in 2026-27 as one of the National Hockey League’s premier franchises. As back-to-back Stanley Cup champions in 2024 and 2025, the Cats have emerged victorious in 11 of their past 12 postseason series and have captured four Eastern Conference championships. The Panthers are led by President of Hockey Operations & General Manager Bill Zito entering his seventh season, and President of Business Operations Michael White who begins his first full season.

As the NHL’s southernmost team, the Panthers operate four facilities in Broward County, Florida: Amerant Bank Arena in Sunrise; the Panthers IceDen in Coral Springs; the state-of-the-art Baptist Health IcePlex in Fort Lauderdale; and the renovated War Memorial Auditorium, which hosts concerts and events for the South Florida faithful year-round.

An organization with deep roots in the community, the Panthers are owned by Vincent J. Viola, a graduate of the United States Military Academy at West Point and a veteran of the U.S. Army. Emphasizing a culture of selfless service both on and off the ice, the Panthers pillar program, “Heroes Among Us,” honors a United States military veteran at every game. The Florida Panthers Foundation focuses on four core pillars: veterans’ affairs; children’s health and education; raising awareness for the endangered Florida Panther; and growing youth hockey throughout the region. The Panthers remain committed to empowering our fans to live sustainably and to strengthen the resiliency of our diverse communities throughout Florida and the tri-county area.

Account Manager, Premium Membership Services

Organization: Florida Panthers Hockey Club / Sunrise Sports & Entertainment
Department: Client Service
Reports To: Manager, Premium Services
FLSA Status: Exempt (Salaried)
Employment Type: Full-Time
Location: Amerant Bank Arena, Sunrise, FL — On-Site
Schedule: Flexibility required for evenings, weekends, and holidays

Job Summary

Sunrise Sports & Entertainment is seeking a driven and client-focused Account Manager to join our Premium Membership Services Team. In this role, you will serve as the primary point of contact for an assigned portfolio of Premium Territory Members and Suite Holders at Amerant Bank Arena and War Memorial Auditorium, delivering a consistently elevated experience that reflects the standard of our brand.

The Account Manager is responsible for achieving revenue objectives through renewals, retention, upselling, and upgrades, while building long-term, trust-based relationships with high-value clients. This individual will proactively identify client needs, resolve concerns with urgency, and curate exclusive premium experiences that reinforce the value of membership. Success in this role requires a disciplined approach to relationship management, a strong command of revenue performance metrics, and a genuine commitment to service excellence across all touchpoints.

Essential Duties & Responsibilities

Client Relations & Service

Serve as the primary liaison for Premium Territory Members & Suites across all events at Amerant Bank Arena and War Memorial Auditorium, including overseeing the full renewal cycle from contract preparation through invoicing and client communication
Develop and maintain strong, trust-based relationships with Premium Territory Members and Suite holders through proactive outreach and engagement
Respond to all client requests, concerns, and inquiries ensuring a professional and timely resolution
Assist and support special events for Premium Territory Members such as networking/social events, meet & greets, and Members-Only events
Work cross-functionally with internal departments to ensure the Member experience exceeds expectations
Assist Premium Territory Members and general guests with mobile ticketing, game day logistics, member events, and arena programming
Conduct off-site and on-site meetings with Premium Territory Members to build relationships and explore cross-selling and upselling opportunities
Serve as on-site Member Experience representative for events; primary point of contact for guest needs during NHL games, concerts, and arena activations at Amerant Bank Arena and War Memorial Auditorium as needed

Sales Strategy

Consistently meet or exceed individual and team performance goals tied to an assigned portfolio of Premium Territory Members and Suite accounts
Drive revenue growth through timely renewals and strategic upselling of Nightly Suites, Group tickets, Partial Plans, concerts, and spe