Transformation Program Manager - CHVAC Americas

Country:

United States of America

Location:

CAN05: CCS-Charlotte, NC 5900 Northwoods Business Pkwy, Charlotte, NC, 28269 USA

Carrier is the leading global provider of healthy, safe, and sustainable building and cold chain solutions with a world-class, diverse workforce with business segments covering HVAC, refrigeration, and fire and security. We make modern life possible by delivering safer, smarter, and more sustainable products and services that make a difference to people and our planet while revolutionizing industry trends. This is why we come to work every day. Join us and we can make a difference together.

About This Role

Carrier’s Commercial HVAC business is currently seeking a dynamic and experienced Program Manager to lead the transformation and change management effort for our North America service business. This individual will oversee the fulfillment of long-term organizational goals and work closely with both internal stakeholders and external consulting agencies on initiatives that will drive growth within the business. This is a high visibility role that has regular engagement with executive leadership.

Key Responsibilities:

• Function as a program manager to support CHVAC Americas service leaders in the execution and sustainment of the transformation program
• Oversee execution of program roadmap to outline strategy, objectives and project alignment; oversee dependent projects that are needed to reach the program's goals
• Actively drive sustainment of the program, monitor market and overall business performance and drive interventions when needed
• Capture next level initiatives to drive further growth and operational performance improvements; seek out continuous improvement opportunities for incorporation into the program
• Optimize and expand the scope of key transformational program tools, including digital platforms, playbooks, operational cadence, etc.
• Align internal stakeholders and channel partners to support our growth objectives

Specific objectives include:

• Ensure consistency in the operating cadence, program methodology and results across all markets within CHVAC Americas field service  business

• Identify needs and support local market teams with execution where needed
• Coordinate activities between 3rd parties and multiple project elements, giving detailed attention to program strategy, project management and execution
• Provide program leadership to individual sub-projects, ensuring thorough planning, scope definition and execution
• Manage and communicate project status including milestones, risks, and action items to drive completion in a timely manner (on-time, in-budget)
• Work with internal teams on project execution and seek opportunities to improve team efficiency
• Remove obstacles and escalation when necessary to ensure projects stay on track to committed timeline and objectives
• Support impact analysis and assess change readiness; implement actions when/where required
• Ensure dependent projects have well-defined business cases/return expectations and methods to track results over time
• Contribute to and capture program-level reporting and presentation materials
• Develop and deliver presentations to leadership and key stakeholders
• Consider effective transfer and application of process and tools for use outside of the Americas
• Collaborate with internal stakeholders, consultants and/or partners as required

Required Qualifications:

• Bachelors’ degree
• 5+ years of experience supporting high impact, cross-functional projects
• 3+ years experience managing various project types, including digital technology, service sales and/or service operations
• 3+ years of experience with practical project management methodologies, best practices and tools including passport and agile
• 3+ years of experience managing projects through the full project lifecycle, including post-implementation
• 3+ years of experience managing and influencing of non-direct reporting resources
• 3+ years of experience working with MSOffice tools, PowerPoint, and Excel, project collaboration tools (Monday.com, Asana, MIRO)

Preferred Qualifications:

• Effective project management skills
• Consulting experience is a plus
• Project management certification and/or training
• Proven ability to complete projects on-time, within budget, with desired results
• Ability to manage customer and partner resources and expectations
• Knowledge of HVAC and service industries are a plus
• Degree in operations, business, finance, or related fields
• Ability to link a series of projects into a cohesive program
• Superior problem-solving skills and resourcefulness
• Abi