Position Summary

Our business is built on projects. Managing projects successfully is core to how we serve our clients and how we function as a business. Project Managers have a lot of competing demands between being responsive to their clients, managing their teams, ensuring high quality work, and safeguarding profitability of the project. Helping our PMs and their projects be successful is the single greatest lever we have to grow our business, keep winning exciting projects and deliver on our performance expectations.

The Project Delivery and Commercial Director is responsible for driving project delivery, commercial management, and quality performance excellence across the business, ensuring strong financial, operational, contractual, risk, technical quality, and client outcomes across the full project lifecycle—from opportunity development through execution and closeout. This role partners closely with Project Managers, Operations Leaders, Finance, Business Development, US Project Governance and Execution team, Legal, Quality, Safety, and technical leaders to ensure projects are set up for success, commercial and quality risks are proactively identified and managed, and delivery performance meets or exceeds expectations.

The Project Delivery/Commercial Director is responsible for the implementation of U.S. project delivery processes, procedures and governances throughout the business and liaising with the U.S. Director of Project Governance & Execution.

This position can sit in any WSP office in the USA. 

Key Responsibilities

Project Delivery Leadership:

• Collaborate with the Project Governance & Execution Director to develop and deploy training that supports successful project management
• Develop and lead a project delivery team to support project managers in all regions to better bid and deliver projects
• Review the performance of our Project Managers regularly to determine who needs additional support, training or replacement
• Review the performance of our Project Directors regularly to ensure project performance targets are being achieved and to determine who needs additional support training or replacement
• Communicate new policies and directives to project managers and ensure adoption
• Continuously monitor KPIs on project delivery such as margin erosion and DLM
• Assist newly acquired groups in adopting our project delivery protocols, incorporating their best practices, and working to ensure that their project data successfully migrates into WSP
• Deploy GCC to assist in effective project management and improving our margins

Commercial Management:

• Lead and support contract review and compliance in partnership with Legal, Commercial, Finance, and Operations teams

• Support commercial terms negotiation, including risk allocation, limitation of liability, indemnity, consequential damages, liquidated damages, payment terms, and other material contractual provisions

• Identify, allocate, and manage project commercial risks across the project lifecycle, ensuring risks are visible, owned, and actively mitigated

• Develop and oversee risk mitigation, recovery, and contingency management plans for projects with elevated commercial, delivery, or financial exposure

• Strengthen change management discipline, including timely identification, documentation, pricing, approval, and recovery of scope, schedule, and cost changes

• Partner with Legal and Operations to support claims avoidance, claims preparation, dispute resolution, and commercial recovery strategies

• Provide governance and oversight for subconsultant and subcontractor commercial management, including flow-down terms, performance issues, change management, and claims support

• Lead or support RDOA submission and approval processes for projects requiring elevated commercial, financial, or governance review

• Monitor and enforce Work at Risk governance to ensure project teams do not proceed without appropriate authorization, documentation, and approvals

Quality Management:

• Champion quality management across project delivery, ensuring QA/QC expectations are clearly defined, planned, executed, and documented throughout the project lifecycle

• Ensure appropriate QA/QC checks, independent technical reviews, and design reviews are built into project plans, schedules, budgets, and delivery workflows

• Partner with technical leaders and Quality teams to implement and reinforce the Technical Assurance Process on projects with elevated technical, client, regulatory, or delivery risk

• Support Project Managers in aligning scope, deliverables, review protocols, and acceptance criteria with client expectations at project kickoff and through execution