Service Center Manager - Field Service

Thank you for your interest in joining Solventum. Solventum is a new healthcare company with a long legacy of solving big challenges that improve lives and help healthcare professionals perform at their best. At Solventum, people are at the heart of every innovation we pursue. Guided by empathy, insight, and clinical intelligence, we collaborate with the best minds in healthcare to address our customers’ toughest challenges. While we continue updating the Solventum Careers Page and applicant materials, some documents may still reflect legacy branding. Please note that all listed roles are Solventum positions, and our Privacy Policy: https://www.solventum.com/en-us/home/legal/website-privacy-statement/applicant-privacy/ applies to any personal information you submit. As it was with 3M, at Solventum all qualified applicants will receive consideration for employment without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Job Description:

Service Center Manager (Norcross, GA) – Solventum

 

3M Health Care is now Solventum

 

At Solventum, we enable better, smarter, safer healthcare to improve lives. As a new company with a long legacy of creating breakthrough solutions for our customers’ toughest challenges, we pioneer game-changing innovations at the intersection of health, material and data science that change patients' lives for the better while enabling healthcare professionals to perform at their best. Because people, and their wellbeing, are at the heart of every scientific advancement we pursue.

 

We partner closely with the brightest minds in healthcare to ensure that every solution we create melds the latest technology with compassion and empathy. Because at Solventum, we never stop solving for you.

 

The Impact You’ll Make in this Role
As a Service Center Manager, you will lead day-to-day operations for the service center and deliver a safe, compliant, high-performing operation that provides a strong customer experience. This role is on-site Monday through Friday. You will make an impact by:

• Leading, coaching, and developing service center employees to drive productivity, engagement, and retention; including recruiting, hiring, onboarding, training, performance management, and recognition.
• Establishing structure and consistency across service center operations to ensure strong execution and customer service.
• Executing service center communications to ensure team awareness of company, department, location updates, and changes to policies and procedures.
• Partnering with the regional sales manager and corporate support teams to meet customer needs, proactively manage relationships, and provide customer-focused solutions that support reliable field service performance.
• Empowering and engaging the team to resolve issues and improve the overall customer experience.
• Managing the local execution plan to deploy resources and oversee rental assets and supplies inventory in alignment with Solventum quality management protocols, ensuring product availability and reliability to meet daily customer demands.
• Managing fleet and equipment resources to ensure safe utilization, appropriate maintenance, and adherence to vehicle safety practices and site standards.
• Maintaining knowledge of local, state, and federal regulatory requirements; ensuring a fully compliant operation through enforcement of internal policies/procedures and external regulatory requirements.
• Driving continuous improvement initiatives to strengthen daily execution, customer experience, and cross-functional collaboration for improved business results.
• Ensuring a safe, orderly, and clean working environment.

 

Your Skills and Expertise
To set you up for success in this role from day one, Solventum requires (at minimum) the following qualifications:

• Associate’s degree or higher AND two (2) years of experience leading diverse teams.

OR

• High School Diploma/GED AND nine (9) years of experience leading diverse teams.

 

Additional Required Qualifications

• Current, valid Driver’s License
• Ability to meet physical requirements of the position through fitness testing as required in the Job Safety Analysis (JSA)
• Ability to travel by airplane for business-related meetings and events