Manager, Quality Services

SUMMARY: Manages all aspects of IIA Quality Services, LLC external assessment services.  Provides overall guidance for the business model (leaders and volunteers approach) used to provide Quality and Consultancy services for IIA members and other clients.   This role requires a Spanish-speaking individual. 

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.

Project management of all activities related to product milestone coordination and delivery; includes project documentation, analysis and metrics; relationships with clients and consultants to provide facilitation through on-going communications, and reporting for each project to ensure success.  

Ensure all proposals and contracts are appropriate for final approval by Quality Director within signing authority.

Supervises, monitors, and reviews budgetary and accounting issues related to the Quality group.

Provide direction for client and consultant contracts and facilitates Legal review. 

Provides overall management of the team leader and team resourcing programs.

Performs trend analysis on information received during the performance of quality assessments (i.e., emerging issues, best practices, additional guidance needed) and provides feedback to Director and other related departments such as Standards and Guidance.

Manage the client’s survey process.  Including, initiating the web based survey instructions, answer questions, provide follow up, tracking and conduct analysis. Accumulate and prepare summarized analyses for all Quality client’s surveys and provide to clients and consultants in a timely fashion. Assists in generating business intelligence information from data and analyses.

Support the report review process. Review engagement reports, as needed,  from draft to final for format, grammar, consistency before providing and coordinating review by Director and verification of content for work paper correlation. Template report generation, inclusion of client response, and follow-up. Issue final reports to clients and distribute client evaluations.

Manage contract review process. Create and review all engagement letters from draft to final for revision, coordinating review by Director and verification of approval by legal counsel.

Manage IIA Quality Fileshare program. Coordinate appropriate links and instructions to clients and quality team assessors for use of work paper a smooth and secure process and all information/data for this process.  Specifically, for large amounts of data and required secure processes concerning information needed to share among assessor/team, Quality and clients.   

Special projects as assigned by the VP of Professional Services or Director of Quality Services. 

Supervisory Responsibilities                                                                                       

Supervises up to two employees in the Department. Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws.  may include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.

Qualifications To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 

Education and/or Experience                                                

Bachelor’s degree in accounting/finance or management; five plus years related experience and/or training; or equivalent combination of education and experience.  Internal audit experience and knowledge of the Standards preferred.  Master's degree (M. A.) or equivalent, preferably in Management, Business related field and experience with an international organization would be an asset to The IIA and its global goals. Certified Internal Auditor (CIA) designation is a plus.

Language Skills                                         

This role requires a Spanish-speaking individual. Ability to read, analyze, and interpret common scientific and technical journals, financial reports, and legal documents.  Ability to respond to common inquiries or complaints from customers, regulatory agencies, or members of the business community.  Ability to effectively present information to top management, public groups