Manager, Software Engineering

Company Description

It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.

Job Description

We’re not yesterday’s IT department, we're Digital Technology. The world around us keeps changing and so do we. We’re redefining what it means to be IT with a mindset centered on transformation, experience, AI-driven automation, innovation, and growth. We’re all about delivering delightful, secure customer and employee experiences that accelerate ServiceNow’s journey to become the defining enterprise software company of the 21st century. And we love co-creating, using, and highlighting our own products to do it.

Ultimately, we strive to make the world work better for our employees and customers—when you work in ServiceNow Digital Technology, you work for them.

What you get to do in this role:  

• Build the best cloud software for businesses using a market leading development cloud platform
• Drive the design, development, and implementation of high-quality software solutions to ensure they meet stakeholder and company objectives
• Collaborate with product management, design, support and other development teams to create high-quality solutions
• Solve complex and ambiguous problems.
• Motivate and guide the team to bring their best self to work every day and strive to wow our customers
• Manage departmental resources, staffing, mentoring, and enhancing and maintaining a best-of-class engineering team

Qualifications

To be successful in this role you have:

• A minimum of 5 years of experience with application development, system architecture and production support for highly complex enterprise level products
• A minimum of 3 years of proven experience managing multi-cultural and diverse engineering teams across multiple locations
• Proficiency in one or more relevant programming languages (Java, C++, Ruby. Shell, JavaScript)
• Experience with Front-end/UI frameworks such as AngularJS, ReactJS, Bootstrap
• Strong communication and presentation skills, and the capability to listen and influence
• Excellent interpersonal skills, proven track record of building strong relationships and establishing credibility at all levels of the organization
• Ability to understand the business case for each deliverable undertaken and works with product owners to help ensure benefits are realized
• Experience with open-source tools and agile development environments
• Ability to understand and implement best practices and coding standards required including programming languages, tools, design and development methodologies and processes, etc.)
• Strong collaboration and communication skills to facilitate discussions across a range of internal teams and manage dependencies
• Experience in ServiceNow is a plus
• Experience in Partner Relationship Management / Customer Relationship Management domain is desirable
• Experience with developing and embedding Generative AI based services and capabilities is a plus
• A proactive attitude and sense of ownership to succeed in a fast-paced environment.

FD21

Not sure if you meet every qualification? We still encourage you to apply! We value inclusivity, welcoming candidates from diverse backgrounds, including non-traditional paths. Unique experiences enrich our team, and the willingness to dream big makes you an exceptional candidate!

For positions in this location, we offer a base pay of $163,600 - $286,300, plus equity (when applicable), variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies, and work location. We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs. Compensation is based on the geographic location in which the role is located and is subject to change based on work location.

Additional Information

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (fle