Assistant Manager, Projects and Rapid Response (7:00 p.m. - 3:30 a.m. Monday-Friday)
Wake Forest UniversityAbout the role
External Applicants:
Please ensure all required documents are ready to upload before beginning your application, including your resume, cover letter, and any additional materials specified in the job description.
Cover Letter and Supporting Documents:
Navigate to the "My Experience" application page.
Locate the "Resume/CV" document upload section at the bottom of the page.
Use the "Select Files" button to upload your cover letter, resume, and any other required supporting documents. You can select multiple files.
Important Note: The "My Experience" page is the only opportunity to attach your cover letter, resume, and supporting documents. You will not be able to modify your application or add attachments after submission.
Current Employees:
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A cover letter is required for all positions; optional for facilities, campus services, and hospitality roles unless otherwise specified.
Job Description Summary
Oversees and manages custodial operations and directly supervises two or more custodial supervisors. Participates in hiring and training as well as evaluates custodial staff and supervisors. Performs inspections in all areas on a scheduled basis and facilitates the necessary corrective action. Establishes and maintains the highest achievable custodial cleaning program commensurate with available resources.Job Description
** The schedule for this position is: Monday-Friday from 7:00 p.m. to 3:30 a.m.
Note: A valid driver's license and the ability to meet the requirements of the University's Automobile Insurance policy is required.
Essential Functions:
Responsible for leadership, staffing, and management of personnel.
Oversees custodial cleaning operations under the direction of the manager of custodial services.
Counsels with supervisors and building leads are needed to discuss problem areas and identify means for improvement.
Participates with other members of the management team and University partners in planning and designing new programs, projects, summer floor care, etc.
Performs inspections and coordinates with the necessary departments to meet the customer's expectations and timelines.
Coordinates campus projects with other managers to ensure expectations are met
Ensures that outside contractors are properly supervised.
Keeps current on techniques and cleaning methods to ensure the cleanliness and hygiene of campus interiors.
Promotes cooperation and commitment within the team to achieve goals and deliverables.
Visit with faculty and students who may be experiencing a housekeeping problem and facilitate corrective action.
Manages and maintains close working relationships with personnel from other departments regarding modifications, summer maintenance programs, and custodial-related service issues.
Establishes long and short-range goals for each of the activities managed.
Oversees other special projects as directed by management.
Performs other related duties as assigned.
Required Education, Knowledge, Skills, and Abilities:
AS/AA degree plus three years of experience in operations and supervision, or an equivalent combination of education and experience.
Working knowledge of custodial practices, supplies, and equipment related to campus Facilities.
Strong organizational skills including prioritizing, keeping track of information or work in progress, ensuring accuracy, multi-tasking, flexibility, and handling interruptions appropriately.
Ability to supervise and direct custodial supervisors and other personnel daily.
Ability to work effectively and positively with individuals of diverse cultural and socioeconomic backgrounds.
Knowledge of related safety and sanitation standards for Custodians. Ensures compliance with OSHA/ ADA.
Ability to practice effective oral and written communication skills with strong interpersonal skills.
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