Sr. Manager, VIP Program Partnership & Program Management- Ridgefield Park, NJ

Position Summary

Headquartered in Ridgefield Park, N.J., Samsung Electronics America, Inc. (SEA) is a leader in mobile technologies, consumer electronics, home appliances and enterprise solutions. The company pushes beyond the limits of today’s technology to provide groundbreaking connected experiences across its large portfolio of products and services, including mobile devices, home appliances, home entertainment, 5G networks and digital displays. As an eleven-time winner of EPA’s ENERGY STAR® Partner of the Year Award for Sustained Excellence, SEA is dedicated to making a positive impact on the environment through its eco-conscious products, practices and operations.

People | Excellence | Change | Integrity | Co-prosperity

Role and Responsibilities

Role & Responsibilities

This role has the overall responsibility for the development of new partnerships and promotions for the VIP Advantage program. You will oversee membership acquisition, growth, and sales as well as plan for future phases. Collaborating across businesses and functions, you will develop and align loyalty / VIP membership plans with business priorities including various carrier and retail partners and sell out platforms.

Specific responsibilities include:

• Explore new business creation opportunities through strategic partnerships with Carriers and Retailers by understanding partner needs, opportunities, strategies, and objective
• Drive significant revenue through the design, delivery, and execution with partners in telecomm and retail industries.
• Set promotion level for memberships based on strategic objective, cost considerations and market demand.
• Lead go-to-market by planning, executing and scaling digital campaigns.
• Collaborate with marketing to set goals and define member-centric experiences to ensure digital goals are met
• Work closely with eCommerce leadership and HQ on project deliverables
• Ensure cross-program dependencies are managed and the dependency log is accurately maintained

• Prepare C-level reports communicating findings in a succinct and visual manner

Cross Functional Collaboration

• Collaborate with Product Managers, Sales channels leaders, and Consumer Market Insights (CMI) to align on program commercial plans
• Communicate regularly and closely with HQ, Head of Departments and Business Managers regarding information related to products as required to ensure effective and timely support
• Works closely with corporate marketing functions (Digital, Social, PR, .com) to ensure division strategy and plans are effectively implemented and reviewed

Skills and Qualifications

Minimum Qualifications

• Bachelor’s degree in Business, Finance, Economics or related field; MBA or advanced degree preferred.
• 8 or more years Product, Online, Sales or Marketing Management experience preferably in a consumer electronics or FMCG environment
• The ideal candidate will have a consistent track record in driving growth through strategic partner programs, demonstrating a deep understanding of customer and market needs, partner economics, and the ability to leverage programs, incentives, and important metrics to drive growth through channel and services partners.
• Related experience in building digital experience for members, optimization, testing and analytics.
• Proven track record in executing successful digital campaigns, preferably within a D2C industry
• Experience with strategy development, campaign management, promotion design and reporting
• Critical thinking and creativity when it comes to delivering strategic approaches
• Excellent communication with product manager, data engineering, and other sellout platform managers.
• Deep understanding of pricing principles, methodologies, and techniques.

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