Customer Representative (Italian-speaking) - On-site- Fashion Industry IN02

Job Title:

Customer Representative (Italian-speaking) - On-site- Fashion Industry IN02

Job Description

Experience the power of a game - changing career 

Are you looking for what’s next? We’re a global technology and services leader that powers the brands of the future. We help well-known brands — the ones you use every day — improve their businesses with technology and integrated solutions, in over 70 countries. 

If you’re looking to grow and be inspired, as a Customer Service Representative in Barcelona (on-site), you will be part of our team of game-changers who are powering the brands of the future in tech, finance, travel, fashion, healthcare, and more. 

Career growth and personal development 

We’ll give you all the training, cutting-edge technologies, and the continuing support you’ll need to succeed. At Concentrix, there’s a real career and personal growth potential. In fact, about 80% of our managers and leaders have been promoted from within! That’s why we offer a range of FREE Learning and Leadership Development programs designed to set you on your way to the kind of career you’ve always envisioned. 

What you will do in this role 

As a Customer Representative on our team, you will:

- Take incoming customer calls (via telephone, email, voicemail, chats, or other automated alerts) and solve users’ demands. 

- Log call details onto call management systems and provide response and resolution within SLA. 

- Maintain service and product knowledge and expertise associated with applications specific to individual customers. 

- Escalate potential service issues initially with Mentor. To follow all the processes and procedures of the project. 

- Understand and comply with administrative duties 

Your qualifications  

Concentrix is a great match if you: 

- Are proficient or bilingual in Italian with an advanced level of English. Spanish is a plus!

- Have customer care skills – ability to listen to and understand the customers’ need 

- Can take ownership of, and progress calls to resolution or to escalate call to resolution 

- Have excellent communication skills and adaptability 

- Working knowledge of IT Platform, equipment, and applications: Windows/MS Office/ internet configuration is a plus 

  

If you feel you don’t check every box, we encourage you to apply anyway. We'll do our best to match you with the right job, whether it’s this or another role. 

 

What’s in it for you 

In this role, we offer benefits that help you support your unique lifestyle: 

- Part-time 39 hours/week temporary contract: Monday to Friday 9:00 to 18:00

- Salary 18 400 euros gross/year + up to 1200 euros gross/year in bonus 

- Central location in Barcelona

- Bring-a-friend (referral) bonus opportunities 

- Full paid training on the company and the project you'll