Customer Service Representative

FIVES NORTH AMERICAN COMBUSTION, INC.

 

Fives North American Combustion, Inc. is hiring a permanent, full-time Customer Service Representative to join our team in Cleveland, OH.

Fives North American Combustion (HQ: Cleveland) is a dynamic subsidiary of the renowned Fives Group (HQ: Paris). Boasting over 100 years of groundbreaking contributions to industrial combustion, we stand at the forefront of thermal process engineering and manufacturing across the globe. From designing and manufacturing cutting-edge burners and industrial furnaces to installing and servicing combustion systems, we span industries including aluminum, steel, forging, incineration, oil and gas, mineral, paper, glass, and food. Our fusion of innovative energy and expertise yields unparalleled technology, breakthrough products and performance-enhancing solutions. Fueling our success is a firm belief in innovation through collaboration. At Fives, we are driven by a common calling, to prove that industry can do it! Join us as we work together to make industry an answer to technological, environmental, social, and economic challenges of our time and to make your career an adventure in shaping the future of industrial excellence.

 

At Fives, we all have a part to play in achieving our common mission. Your role will be:

• Respond to customer questions, explain available services, correct errors, provide pricing information, take orders, develop leads, and sell products and services
• Performs Restricted Party Screening for inquiries and orders
• Process domestic and export quotes
• Process domestic and export orders into SAP-based computer system
• Effective, accurate, and efficient processing of all customer requests (quotes, orders, RMA's, rescheduled notices, parts inquiries)
• Research spare parts for customers
• Call Center team member
• Assist Domestic Sales offices, European entities, and Distributors with quotes, orders and inquiries

 

If this is you, come join us!

• Minimum of 2 years of experience in a customer service-related position
• Experience in manufacturing customer service preferred
• Proficient in Microsoft Office applications (Outlook, Word, and Excel)
• Prior order entry and quote experience
• Prior export order and quote experience
• Basic export compliance knowledge
• Prior SAP experience is a plus

 

Benefits

• Comprehensive benefits package featuring coverage for the majority of health insurance premiums, along with company-paid life insurance, short-term disability (STD), and long-term disability (LTD)
• 401(k): 6% match and immedia