Customer Success Manager

<p><strong>Customer Success Manager</strong></p> <p>(New York, NY - US)</p> <p><em>Founded in 2000, Ivalua is a leading global provider of cloud-based procurement solutions.</em></p> <p><strong>COMPANY OVERVIEW&nbsp;</strong></p> <p>At Ivalua we are a global community of exceptional professionals, who believe that digital transformation revolutionizes supply chain sustainability and resiliency to unlock the power of supplier collaboration.&nbsp;</p> <p>We achieve this through our leading cloud-based spend management platform that empowers hundreds of the world's most admired brands to effectively manage all categories of spend and all suppliers to increase profitability, improve ESG (environmental, social, and corporate governance) performance, lower risk, and improve productivity. Driven by our passions and fueled by our shared ambitions, we empower and challenge each other to create meaningful experiences for our colleagues, customers, partners, and communities.&nbsp;</p> <p>Learn more at <a href="http://www.ivalua.com">www.ivalua.com</a>. Follow us on <a href="https://www.linkedin.com/company/ivalua">LinkedIn</a>&nbsp;</p> <p><strong>THE OPPORTUNITY</strong></p> <p>CONTEXT:&nbsp;</p> <p>Our Customer Success team is dedicated to our customers' success post-implementation, building long lasting partnerships with our customers, and driving strong adoption, satisfaction, and retention. With over 20 team members globally, the Americas Customer Success team needs to keep growing to satisfy demanding customers. In this context of fast growth we are looking for a proactive and motivated Customer Success Manager to join our growing team in New York.</p> <p>ROLE:&nbsp;</p> <p>As a Customer Success Manager, you’ll play a critical role in ensuring that our customers are successful and getting value out of the Ivalua platform. You’ll support a portfolio of enterprise accounts, ensuring strong onboarding, engagement, and ongoing success. In this role, you’ll be responsible for increasing user adoption, helping identify expansion opportunities through product fit, use-case growth, and cross-functional collaboration, and addressing roadblocks if they come up. Being a people person is a necessity for this position. You’ll often find yourself traversing between business and technology topics.</p> <p>This role will require 30% travel to meet in-person with customers on a regular basis.</p> <p><strong>WHAT YOU WILL DO WITH US</strong>&nbsp;</p> <ul> <li><strong>Customer Management:</strong> Serve as the Ivalua primary advocate and trusted advisor for a portfolio of enterprise clients. Build and nurture executive-level relationships to en