Assistant Community Manager

Job DetailsJob Location: Dallas, TX - Dallas, TXJob Category: Admin - ClericalASSISTANT COMMUNITY MANAGER

JOB DESCRIPTION

Reports To: Community Manager

Location: Dallas TXPosition requires experience with distressed properties.

The purpose of this job description is to communicate the responsibilities and duties associated with the position of ASSISTANT COMMUNITY MANAGER. While the following information should be considered a comprehensive description of this position, it should also be noted that some responsibilities and duties may not be specifically addressed. Every Keener employee is expected to perform any reasonable task or request that is consistent with fulfilling company objectives. Our company emphasizes a TEAM APPROACH which focuses on a spirit of cooperation, common purpose, and culture of superior customer service. Working together as a team encourages superior performance through open communication and decision empowerment. It is imperative that you review these duties, skills, and physical requirements closely and that you understand that, by signing the Job Description Acknowledgement, you are verifying that you can perform all the duties, have the skills, and possess the physical abilities that are necessary to perform the job as described.

JOB SUMMARY

The ASSISTANT COMMUNITY MANAGER is to assist the Community Manager in effectively managing the assigned property.  In the Community Manager’s absence, the ASSISTANT COMMUNITY MANAGER will assume all responsibilities associated with accomplishing property objectives as set forth by the Regional Supervisor and Keener Management.  In addition, the ASSISTANT COMMUNITY MANAGER is directly responsible for maintaining daily, weekly, and monthly reports including accurate reporting of rents and deposits received.

WAGE/HOUR STATUS

Non-Exempt (eligible for overtime)

DUTIES AND RESPONSIBILITIES

Conducts all business in accordance with company policies and procedures, Fair Housing laws, Americans with Disabilities Act, Fair Credit Reporting Act, and all other laws pertaining to multifamily housing.

Income Collection

Maintains accurate resident records.  Updates daily all rents, deposits and application fees received from residents.  Issues appropriate notices when necessary (e.g., late payments, eviction notices, return check, memos).
Ensures that all deposits and application fees have been paid prior to move-in.
Posts incoming money, prepares deposits, and delivers to bank prior to 2:00 pm each day, if applicable.
Coordinates collection of past due accounts by sending bad debts to approved collection agency, updating all previous collections, and assists the agency with any questions.
Increase monthly deposits through aggressive collection procedures.

Resident Relation

Promotes and maintains the Keener Care attitude.
Answers telephones and assists or directs callers to correct party.
Maintains daily status of apartments.
Inputs information from applications into the computer.
Responds to residents’ complaints.
Corresponds with Community Manager regarding problems relating to residents.
Physically inspects property when on grounds, picks up litter and reports and service needs to maintenance staff.  Will also inspect move-outs and vacancies when requested.

Marketing

Must be knowledgeable of all phases of leasing and resident retention.
Works with lease renewals each month.
Greet prospective clients, shows community, and performs leasing duties as needed.
Answers and handles incoming phone calls from prospective new residents, current residents, vendors, suppliers, etc.
Markets property which includes cold calls, direct mail, and clients’/vendors’ referrals.
Shows and leases apartments.
Collects data for and completes property market survey.
Maintains awareness of local market conditions and trends.  Contributes ideas to the Community Manager for marketing community and improving resident satisfaction.

Administrative

Updates required reports concerning move-out notices, activity, etc., on a daily basis and provides information the to the Community Manager.
Organizes and files all applicable reports, leases, and paperwork.
Proofreads all lease paperwork and processes move-ins and move-outs.
Processes all security deposit move-out reports.
Accepts service requests from resident and routes to Lead Maintenance Technician for prompt processing.
Conducts service follow-up with resident when work is completed.
Generates management reports from the computer system.
Prepares routine correspondence, memos, and forms with direction from the Community Manager.
Schedules all turnkey contractors with management approval.
Maintains office files.
Prepares newsletter for Community Manager’s approval if applicable.
Ensures electric service is established in apartment community’s name at the time of move out.
Complies with delinquency policy for all late rent to include p