Multi-lingual Customer Service Advisor - Spanish

Job Description

  Do LEGO sunflowers need direct sunlight? And does a LEGO© bonsai tree need any trimming? If you can keep cool when LEGO® mini figures are losing their heads, then why not join us?    

Our Consumer Engagement Center handles over 3 million queries each year across 5 global contact centers from LEGO fans in over 22 different countries.

From building tips and advice on the latest sets, to troubleshooting and hunting down rare parts, we cover a huge range of topics, which makes every day totally different!    

We will start to work from the office in Tempe, AZ but you will still be able to flex and work from home for up to 2 days each week. Therefore, you need to live within commutable distance to Tempe, AZ (85719) to apply for this exiting role.  

About the role    

This role is for our new North American contact center based in Tempe, AZ. Successful candidates will be supplied with equipment for hybrid working. Training will be in person for 4-weeks.

There are 4-week training programs starting in August 2025. The time of these training programs will be 9:00am to 5:00pm Tempe Local Time, Monday through Friday but are subject to change.  

Where you’ll spend your time:  

Full-time employees work 5 days a week, with two weekend days scheduled in a four-week period, based on volume.

This will go into effect once you have completed the 4-week training program and are ready to work independently.  

 We’re also here to help our fans from 9:00am to 5:00pm on weekends.  

Successful candidates must commit to occasional in-person engagement as required through the end of the temporary assignment.

Core Responsibilities    

• Respond in a lively, reliable, knowledgeable, and engaging way to inbound consumer contacts in Spanish through phone calls, email, and live chat.    

• Read, write, and speak in Spanish at Professional (fluent) working proficiency. 

• Engage in both verbal and written communication in both Spanish and English as needed.

• Use technology while helping consumers. Salesforce, the internet, digital knowledge bases, troubleshooting guides, etc. are the tools used on every contact.    

• Provide excellent service to each consumer when there is a high volume of contacts.    

• Agree to the planned schedule; as all breaks, shift start times, and shift end times are scheduled around consumer demand.   

• Represent the LEGO Group brand through our outstanding tone of voice.    

• Agree to our confidentiality agreement.  

• Meet performance expectations with post-contact survey results and your daily efficiency.    

• Work on Black Friday and Cyber Monday to help our most dedicated fans. You will also be scheduled to work on key company holidays to support high volumes during our peak seaso