Process Assistant I, II or III

Job Summary

This role performs routine clerical tasks that support office workflows and processes. Specific duties include:

• Accurately enters invoices for payment.
• Ensures records for compliance of corporate policies and standards are up to date.
• Accurately enters times for field personnel (weekly task).
• Follows office safety practice.
• Takes calls from the contact center reps to answer questions about orders and speaking with plumbers to coordinate orders for upgrades.
• Provides excellent customer service to both internal and external customers
• Works with area supervisor and analyst to review customer bills.
• Provides support for sales and engineering (creating orders)
• Reviews and maintains orders for accuracy

Daily reviews orders to ensure:

• Compliance Tasks are dispatched.
• Customer Facing Orders are dispatched.
• Maintenance orders are dispatched.

This position is located in Florence, SC.

Required Knowledge, Skills, Abilities & Experience

Process Assistant I

0-2 years general office experience; basic interpersonal/communications skills; must have basic knowledge of computers including Microsoft office products Word, Excel, Outlook and SAP; performs tasks in SAP such as processing invoices, timekeeping, etc with guidance and direction from supervisor; basic knowledge of company and department procedures; must be able to work independently & as a team member; basic knowledge of company and department procedures and works under close supervision.

Process Assistant II
2 - 5 years general office experience; ability to manage multiple activities and resources; strong oral and written communication skills; proficient personal computer skills basic analytical and problem-solving skills; ability to work independently and as part of a diverse team; proficient skills using spreadsheet and word processing applications and SAP; basic knowledge of company and department procedures and works under immediate supervision.

Process Assistant III
5+ years general office experience; comprehensive knowledge of company and department procedures associated with business process or function; strong skills using spreadsheet, word processing and SAP; ability to prioritize work and exercise considerable discretion in the performance of duties; ability to manage multiple activities and resources; strong oral and written communication skills; strong personal computer skills; strong analytical and problem-solving skills; ability to work independently and as part of a diverse team and works under general supervision.

Education Requirements

 High School Graduate , GED

Licenses, Certifications, or Quals Description

Working Conditions

Other Working Conditions

Test Description