Scheduled Hours

40

Position Summary

Greets and provides accurate information while meeting the needs of the customers of the Operations and Facilities Management Department. First and main point of contact for all customers visiting and/or contacting the department.

Job Description

Primary Duties & Responsibilities:

• Receives, records, and distributes verbal and written work orders from departments to service crews for Facilities Engineering, Custodial, and parking issues, prioritized based on urgency. Coordinates with other facilities units to ensure follow-up and completion of work orders assigned. Responsible for the distribution of planned, limited, and emergency outages.
• Provides customer service to walk-up customers as well as by phone and online work order submittal.
• Maintains call quality by providing customers with accurate information in a timely and professional manner. Provides tier-one customer service follow-up and ensures completion and close out of escalated service issues. 
• Issues University parking permits and U-Passes.
• Distributes university-issued badges for Access Control.
• Responsible for cash handling, including payment intake, providing change, preparation of receipt vouchers, daily balancing, and cash reconciliation.
• Provides data entry within multiple databases and systems supporting the Facilities Management department. This may include work order supplies, updating of equipment/inventory as well as customer and account charges.
• Maintains a strong working knowledge of software, computer, and telephone systems as well as facilities terminology in assigning and/or dispatching work.
• Performs other duties as assigned and in support of the Operations & Facilities Management Department.

Working Conditions:
Job Location/Working Conditions

• Normal office environment 

• Ability to work flexible shifts

• Ability to sit or stand for extended periods of time

Physical Effort

• Typically sitting at a desk or table

Equipment

• Office equipment

The above statements are intended to describe the general nature and level of work performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all job duties performed by the personnel so classified. Management reserves the right to revise or amend duties at any time.

Required Qualifications

Education:

High school diploma or equivalent high school certification or combination of education and/or experience.

Certifications:

No specific certification is required for this position.

Work Experience:

Relevant Experience (1 Year)

Skills:

Not Applicable

Driver's License:

A driver's license is not required for this position.

More About This Job

Washington University seeks highly motivated individuals who are able to perform duties in a manner consistent with our core mission and guiding principles.

Preferred Qualifications

Education:

No additional education beyond what is stated in the Required Qualifications section.

Certifications:

No additional certification beyond what is stated in the Required Qualifications section.

Work Experience:

No additional work experience beyond what is stated in the Required Qualifications section.

Skills:

Conflict Resolution, Critical Thinking, Customer Complaint Resolution, Customer Service, Interpersonal Interactions, Multi-Line Phone Systems, Organizational Commitment, Professional Integrity, Strive for Excellence, Team Interaction, Work Management Systems

Grade

G05-H

Salary Range

$17.03 - $24.61 / Hourly

The salary range reflects base salaries paid for positions in a given job grade across the University. Individual rates within the range will be determined by factors including one's qualifications and performance, equity with others in the department, market rates for positions within the same grade and department budget.

Questions

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