Manager, Network Support

Salary

$75,000 - $85,000 / Year

Overview

Now Hiring: Manager of Network Support

Make an Impact Where Technology Meets Compassionate Care

 

Are you a tech leader with a passion for problem-solving and people management? Elderwood Administrative Services is looking for a Manager of Network Support to lead our IT support team and drive excellence across our healthcare network.

 

This is more than a technical job — it’s an opportunity to help build the future of care by ensuring smooth, reliable, and secure IT systems that support our 40+ facilities and hundreds of staff members every day.

 

Key Responsibilities:

• Lead and mentor a dedicated network support team.
• Oversee help desk operations and network troubleshooting across all systems.
• Drive infrastructure and technology improvements aligned with organizational goals.
• Collaborate across departments to identify tech-based efficiencies in care delivery.
• Troubleshoot data, voice, hardware, and connectivity issues.
• Plan and execute new IT installation projects for multi-site healthcare operations.
• Ensure all systems are secure, backed up, and optimized for uptime.

 

Ideal Candidate Profile:

• Bachelor's degree in IT or related field (or equivalent experience).
• 7+ years managing large, decentralized IT networks.
• Strong experience in voice/data systems, network performance, and vendor management.
• Proven ability to lead support teams and complex projects.
• Calm under pressure, solution-focused, and a clear communicator.
• Valid driver's license with reliable transportation (travel required to facility sites).
• Rotating on-call availability.

 

Why Elderwood?

• At Elderwood, we believe technology is essential to compassionate care. You’ll be part of a mission-driven team that supports senior care operations across New York, Pennsylvania, Rhode Island, and Vermont. We value innovation, teamwork, and leadership that puts people first.

 

Ready to lead IT in a role that truly matters?

Apply today and help keep care connected.

Responsibilities

Manager of Network Support:

• Consults with business units to leverage technology to improve care, reduce costs, and drive efficient operations.
• Builds and utilizes relationships to achieve company goals according to IT standards.
• Maintains and troubleshoots all IT systems and computing resources.
• Monitors performance and troubleshoots problems that impact network availability, including hardware/software issues or carrier outages.
• Leads the support desk function overseeing the team who answer user questions and problems related to network connectivity, computers, thin clients, printers, scanners, phones, and other peripheral devices.
• Uses diagnostic software to assist in the identification of hardware problems and troubleshoots hardware problems as identified by the software and workstation users.
• Performs routine maintenance procedures with minimal downtime to ensure system integrity.
• Manages and plans installation projects on various levels for multiple locations.
• Works with Director and IT team to maintain all network and telecom hardware in operating condition, including the maintenance and repair of workstations, thin clients, printers, phones, and other peripherals.
• Oversees the maintenance and monitoring of all backup systems to ensure the proper procedures are performed as required.  Reports any irregularities to the IT Director.
• Liaise with, and provide training and support to, end users and staff on computer operation and other issues.
• Support development and implementation of new computer projects and new hardware installations.
• Manages authorized vendors in performing routine, adds, changes and development projects.
• Maintains technical skills as required by the industry, makes recommendations for additional training as necessary.
• Troubleshoots all Data and Voice applications or networks.
• Supervise, develop, and evaluate the technical support team including network analysts and help desk. 
• Attends staff meetings, facility meetings and required trainings as assigned.
• Performs other duties as assigned by supervisor, management staff or Administrator.

From

Up to

Qualifications

Manager of Network Support:

• Minimum of bachelor’s degree in IT or related field (equivalent education and/or experience may be considered)
• Minimum of five (7) years of experience in large, decentralized IT systems
• Knowledge of a wide variety of data and voice produc