GTM (Go-To-Market) Operations Manager

Thomson Reuters has a new opportunity for a GTM (Go-To-Market) Operations Manager for our Mid-Sized Law Firms (MLF) business.  The GTM (Go-To-Market) Operations Manager role is focused on optimizing and supporting the execution of market strategies for the mid-sized law firm business. This role involves streamlining processes across sales, marketing, and customer success teams to enhance efficiency and alignment. By analyzing data and managing GTM tools, the GTM Operations Manager provides insights and improvements that drive growth and operational excellence. 

Our customers rely on us to deliver the intelligence, technology, and human expertise they need to find trusted answers. The business has operated in more than 100 countries for more than 100 years. Whether solving for today’s challenges or tomorrow’s aspirations, you will work with the industry’s brightest thinkers on diverse projects that deliver powerful results. As the world’s leading provider of intelligent information, we want your unique perspective to create this pathway that will advance our business—and your career.

About the Role: 

The GTM (Go-To-Market) Operations Manager, is responsible to help the MLF team drive growth, by maximizing opportunity and mitigating risk. This role is all about working cross-functionally and leading with influence.

Key Accountabilities are to:

• Streamline processes across sales, marketing, and customer success teams to enhance efficiency and alignment

• Analyze data and manage GTM tools

• Provide insights and improvements that drive growth and operational excellence

• Work alongside sales, client success, and revenue operations leadership to develop strategies and action plans

• Drive execution of MLF strategic plans

• Lead cross-functional deep-dive workstreams to quickly identify and execute on needed actions in areas of top need

• Work closely with finance and sales operations to help the MLF team understand leading indicators of business health through key objectives/measurements

• Regularly scan the market to understand trends in legal professionals, firm mergers, legal technology, and competitive landscape to bring outside-in perspective  

• Analyze sales and retention data to help the MLF team understand our business and uncover new opportunities for growth

• Own key communication to internal senior executives regarding the progress against plan

About You: 

You're a fit for the role of GTM (Go-To-Market) Operations Manager if you have:

• 5+ years experience in working directly with B2B customers - in a customer-facing sales, client success, or professional services role

• 5+ years of successful management experience with driving change

• Experience working with sales and client success systems and tools

• Effective multi-tasker, with ability to manage projects, prioritization, and decision making

• Strong ability to influence others to produce results

• Demonstrated skill in creativity/innovation and project management 

• Experience in effective collaboration with internal partners

• Strong communication skills and experience presenting to senior executives

• Financial acumen – experience with net sales and book-of-business, preferred

• Strong data skill – can find the insights in large data sets quickly

• Knowledge of the Legal market, products, and trends

#LI-D2E

What's in it For You?
You will join our inclusive culture of world-class talent, where we are committed to your personal and professional growth through:

• Hybrid Work Model: We’ve adopted a flexible hybrid working environment (2-3 days a week in the office depending on the role) for our office-based roles while delivering a seamless experience that is digitally and physically connected

• Wellbeing: Comprehensive benefit plans; flexible and supportive benefits for work-life balance: flexible vacation, two company-wide Mental Health Days Off; work from another location for up to a total of 8 weeks in a year, 4 of those weeks can be out of the country and the remaining in the country, Headspace app subscription; retirement, savings, tuition reimbursement, and employee incentive programs; resources for mental, physical, and financial wellbeing.

• Culture: Globally recognized and award-winning reputation for equality, diversity and inclusion, flexibility, work-life balance, and more.

• Learning & Development: LinkedIn Learning access; internal Talent Marketplace with opport