Sr Service Tech

Do you want to change the world? We do, too. SunPower is changing the way our world is powered every day with a passionate and driven team in North America and the Philippines. SunPower provides world-class solar solutions to residential customers across the U.S. with a commitment to a superior customer experience. We welcome forward thinkers, freedom chasers and all those demanding better, cleaner energy to join us.
SunPower needs YOU as a Sr Service Tech! Are you looking for a chance to grow in your career and an opportunity to make a difference in the way the world is powered? Then this is for you! This position comes with great compensation and benefits!The base pay for this position ranges from $27.06/hour to $39.03/hour. Pay is based on several factors including market location and may vary depending on job-related knowledge, skills, and experience. Depending on the position offered, other forms of compensation may be provided as part of a total compensation package including annual bonus eligibility, short and long-term incentives, and a comprehensive and competitive benefits program that includes health insurance coverage, employee wellness, life and disability insurance, a retirement savings plan, paid holidays, paid time off, and so much more.  For more information, please visit our benefits site at https://us.sunpower.com/employees-benefits. 
*Please note the pay range provided is a good faith estimate for this position only and in the geographical location noted.
Summary of Role:The position is responsible for the management/completion of all residential solar service and warranty work. They serve as a leader and mentor for Service Technicians and are responsible for leading and completing warranty repair projects, service troubleshooting, and problem resolution. Individuals applying for the Sr. Service Technician must be able to work independently and as part of a team.

Essential Duties & Responsibilities:

• Responsible for management and completion of all residential service and warranty-related work with focus on safety, quality, and customer experience
• Troubleshoot/resolve residential solar warranty and service issues that arise from modules, monitoring, storage/balance of system components
• Investigate/mitigate/repair reported roof leaks
• Communicate directly with customers and provide great customer experience
• Effectively plan project workflows and delegate tasks
• Provide training and mentorship to Service Technicians
• Serve as the competent safety person on-site
• Complete Field Service Requests and submit associated documentation
• Participate in regular meetings/provide feedback/contribute to Root Cause Corrective Actions
• Support training and onboarding of new hires
• Assist with installs, inspections, and site surveys
• Operate smart devices and upload data into system
• Operate/maintain electrical service vehicles and equipment
• Complete work with high level professional quality

Minimum Qualifications:

• High School diploma
• 3-5 years of applicable electrical construction and solar experience
• Strong understanding of NEC codes and standards, especially residential PV installations
• Excellent customer service/communication skills
• Excellent time management/organizational skills
• Willingness to learn about new technologies and energy storage systems
• Must hold and maintain a valid driver’s license and have a personal vehicle to travel between job sites – no use of motorcycles or scooters during business hours 

Preferred Qualifications:

• OSHA 30 Certification
• College degree
• Electrical Journeyman's License certification when required by state
• Proficient with installing and monitoring micro inverters
• Experience with energy storage and backup systems
• NABCEP certification

Physical Demands and Working Conditions:

• Ability to traverse/maneuver job site and survey/assess all aspects of the construction process for extended periods of time
• Ability to climb a ladder onto a roof, walk across a roof, and install equipment to roof safely
• Work in outdoor conditions: inclement weather, heat and humidity, cold and freezing temperatures, and exposure to poisonous plants, insects, and allergens
• May be exposed to energized electrical equipment/construction chemicals and will be required to take appropriate precautions.
• Employee may handle work equipment and be required to lift, move and install materials up to 50+ pounds
• Noise level is moderate but varies depending on location
• Able to use and learn standard construction equipment/technology with proficiency
• Typical work hours are M-F in 8-hour shifts, potential