Customer Parts Support

Description

Fulton is a private multi-national group of companies headquartered in beautiful Pulaski, NY, USA. Our founder, Lewis Palm, was a pioneer in the engineering of steam boilers and associated equipment for the laundry and dry-cleaning markets, he invented the first Vertical Tubeless Boiler in 1949. With our expansion of products and knowledge throughout the years, we are well known in many applications of your daily life including but not limited to, food processing, pharmaceutical, education, gas processing, laundry, dry cleaning, healthcare, and government / military. 

Fulton researches, engineers, manufactures, sells, and services complex thermal fluid, steam, and hydronic equipment along with engineered systems for a wide range of commercial and industrial applications. We strive for energy efficiencies, global impact, and environmental responsibility. Fulton has served as an industry leader of emerging heat transfer technologies for more than 75 years!

Our culture thrives on the HEART values of the company and puts pride in our people. We encourage continued training and learning to grow you and your career with Fulton. 

Benefits: At Fulton we value our employees and therefore offer competitive compensation, onsite fitness club, retirement plan, health insurance, dental insurance, vision insurance, voluntary disability insurance, voluntary life insurance, employee assistance program, vacation time, paid holidays, profit share bonus.

 The Customer Parts Support Team is responsible for providing support to the customers through tasks to meet and exceed customer expectations (internal and external) in a manner that is consistent with the Fulton HEART values and operating philosophy. This includes communication with customers and internal teams to determine which parts are needed.   

ACCOUNTABILITIES: 

• Aftermarket Support – Perform clerical and administrative duties to support the aftermarket (service, parts and inventory) team. This could include order entry, invoicing, filing, report writing and various forms of customer communications. 
• Support Domestic & International Customers with price quotes and part identification.  
• Continuously provide information and documentation to identify parts needs.
• Provide outstanding customer care and interactions. 
• All other administrative or general office support related duties as assigned. 

Requirements

QUALIFICATIONS (Education, Certifications and Required Experience): 

• Minimum high school diploma or GED.
• Experience with Microsoft Office Applications
• 3 years + parts experience (Fulton parts preferred)  
• Prior Customer Service experience preferred

DEMONSTRATED CRITICAL COMPETENCIES: 

• Communication – Ability to ensure information is passed on to others who should be kept informed. Ability to express oneself clearly in conversation and interaction with others. Ability to express oneself clearly in business writing.
• Customer Orientation – The ability to demonstrate concern for satisfying ones’ internal and/or external customers.
• Initiative – Identifying what needs to be done and doing it before being asked or before the situation requires it.
• Thoroughness – Ensuring work and information is complete and accurate; carefully preparing for meetings and presentations; following up with others to ensure that agreements and commitments have been fulfilled.
• Multitasking – Ability to handle a variety of multiple tasks daily.  
• Stress Management – The ability to keep functioning effectively when under pressure and maintain self-control in the face of hostility or provocation.

PHYSICAL REQUIREMENTS: 

• Repetitive Motion – Substantial movement/motion of the wrists, hands and/or fingers 
• Sitting – The body is supported by buttocks and back and employee needs to remain seated for extended periods of time.
• Walking – Moving about on foot to travel and accomplish tasks, including long distances or site to site. 
• Vision – Visual acuity is required to view a computer terminal and to analyze data. 

   Fulton is committed to a diverse and inclusive workplace. Fulton is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.