Customer Success Operations Analyst

About Nerdio

At Nerdio, our mission is to simplify the lives of IT professionals and maximize their Microsoft cloud and end user computing investments. 
We support organizations of all sizes looking to deploy, manage, and cost-optimize native Microsoft technologies. We partner with Enterprises and Managed Service Providers all over the world to add value on top of their existing native Microsoft investments like Azure Virtual Desktop (AVD), Windows 365, and Microsoft Intune. 
Created in 2016, Nerdio has always taken a market-leading and collaborative approach to cloud deployment and management.  In fact, our product roadmap is greatly influenced by the regular feedback we receive from having seen companies deploy AVD into production environments several thousand times using Nerdio technology. 
Today, Nerdio is used in over 50 countries by more than 5,000 organizations of every size and vertical. We’re committed to delivering exceptional service and support, which starts with identifying and supporting the best staff possible. 
We are a fast-moving, nimble company looking for individuals who are collaborative, empathetic, driven and who love to move at the speed of light. If you want to be part of the AVD transformation that Microsoft and Nerdio are leading, then we want to speak with you.

About the role

The Revenue Operations Analyst will be a pivotal role in support of our Enterprise Customer Success team, acting as a business partner to the SVP of the business. The candidate should be comfortable working with leaders of sales organizations, working side by side to help make decisions that drive growth, and requires the desire to dig in and gain intimate knowledge of the business to be successful. You'll be required to juggle many different priorities at once and have the ability to execute against them in an efficient manner. And you'll be working with just about every business unit at Nerdio, from Sales and Marketing to HR and Finance, so being organized and process driven will be key. 

  

Ultimately this role is about being a team player to the Revenue Operations team, to the sales leader your supporting, and to the broader groups that you will be interacting with. It will require you to be dynamic and fun with an open mind to innovation. We don't have "a way" of doing things and are open to new and creative ideas that can help Nerdio grow! 

What you'll do

• Business partner to Customer Success leadership at Nerdio 

• Drives forecasting process and deal diligence in consistent and timely manner 

• Manages the opportunity pipeline for the global CS organization, ensuring accuracy and quality 

• Delivers scorecard metrics including measures against total funnel, customer health metrics, and expansion analyses on areas for potential growth 

• Owns the annual planning process as it relates to target setting and resource allocation 

• GTM modeling (KPIs, customer segmentation, coverage model, resource coordination, mobilization, comp plan design) 

• “SWOT” analysis for specific problems/challenges 

• Supports important GTM priorities and strategy as necessary 

• Defines scope and builds work-plans, performs analyses, synthesizes findings, packages and communicates recommendations 

Qualifications

• 3+ years experience in customer success operations or sales/revenue operations roles 

• Bachelor's degree 

• Highly efficient in excel and PPT, BI tools (Tableau, PowerBI) a plus 

• Experience implementing, using, and navigating a CRM (Salesforce or Hubspot) 

• Gainsight experience a plus 

• Any experience with coding is a plus (SQL, Python, etc.)