Human Service Assistant- Fall River

The Department of Transitional Assistance is seeking service-focused individuals for the position of Human Service Assistant (HSA). Our ideal candidate will provide written and/or oral interpretation and translation services to assist clients and complete administrative tasks in a well-organized, efficient manner.

Duties and Responsibilities

·       Provide interpretation and translation services by gathering information, providing instruction, and facilitating clear and accurate communication.

·       Convey information and explain actions to clients with varying expectations, needs, cultures, and languages.

·       Assist applicants and clients in completing and/or obtaining necessary verifications for eligibility determination.

·       Facilitate customer service delivery by providing services to clients, such as responding to inquiries and explaining basic department procedures.

·       Inform and direct clients in the lobbies, waiting rooms, and self-service stations.

·       Promote customer service delivery through document processing and management.

·       Convey information and explain actions to clients with varying expectations, needs, cultures, and languages.

·       Utilize Department systems and equipment and provide ongoing assistance and support to Social Workers.

·       Stay current and up to date with self-service options, including but not limited to kiosks, scanning, DTA Connect, and Mobile apps.

·       Exchange information with internal and external contacts per existing department policies.

·       Provide administrative support within the local office as assigned by the supervisor.

·       Performs other duties as assigned in accordance with Departmental Policy.

Required Qualifications

·       Excellent written and oral communication skills.

·       Excellent reading comprehension skills.

·       Excellent listening skills, including the ability to ask questions to enhance communication and understanding.

·       Strong interpersonal skills that demonstrate the ability to work with diverse populations in multiple roles.

·       Ability to handle multiple priorities in a fast-paced environment.

·       Ability to manage high-stress situations in a professional manner.

·       Ability to understand and apply policies and regulations.

·       Ability to be flexible in order to respond to changing requirements and priorities.

·       Ability to handle multiple responsibilities and meet various deadlines through strong organizational and time management skills.

·       Ability to read, write, and converse with clients, colleagues, and external contacts in English and a second language.

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