Ice Cream Quality Front Line Manager

The Ice Cream division at Unilever is preparing to stand on its own, aiming to become an independent, EUR 8.3 billion publicly listed company by the end of 2025. We’re on a mission to create the ultimate snacking company.​ A place where growth, innovation, founder and ownership mentality, and performance are cultivated and rewarded. And where we craft extraordinary ice cream experiences - transforming ordinary moments into lasting memories.​ Because we know, life tastes better with ice cream.​ 

The Magnum Ice Cream Company is all about growth. Growing our business. Growing our customers’ businesses. Growing our people’s careers.​ Growth begins with empowerment. So we free our people to be innovative, responsible entrepreneurs, driven and equipped to give our consumers more amazing products and unforgettable moments – and having fun doing it.​   

With 19.000 expert ice cream colleagues and iconic brands like Wall’s, Cornetto and Ben & Jerry’s, loved in 76 countries, we are the world’s largest Ice Cream company leading the industry.  We have been taking pleasure seriously for more than 100 years, serving happiness with every lick or scoop of ice cream for generations.   

We are investing to unlock the full growth potential of The Magnum Ice Cream Company as a standalone entity, once we separate from Unilever, which is planned to happen before the end of 2025.   

We dream big but keep things simple to act fast.​  

If you want to grow with us, make an impact, and shape the future of Ice Cream, this is the place for you!  

 Background & Purpose of the Job 
The Quality Front Line Manager role is the main onsite quality and food safety representative for the St. Albans manufacturing facility.  The Quality Front Line Manager reports into the Vermont Manufacturing Sr. Manager of Site Quality and is part of the broader North America Ice Cream Quality Team. The role will be focused on ensuring the highest level of quality control, quality assurance and food safety activities in our laboratory and production environment.  This role will work closely with all departments at the factory to provide expertise and support of quality and food safety while fostering a culture, across the site, of superior quality, food safety and compliance. 

Who You Are  

You're a born leader: Your success is based on the success of your team, the extended factory team, and the efforts they lead.

You're a dot connector: You will educate employees at all levels on Non-conformance protocols and responses and connect our programs to the everyday activities and actions of the team.

You love to win, and have fun doing it: You will exhibit your passion for success in a welcoming inclusive way to ensure that everyone has a role to play on the winning team.

You're a changemaker: You will deliver new levels of Quality performance through continuous improvement, benchmarking globally and regionally.

You're a paradox navigator: You think outside of the box and bring innovative solutions to complex problems.

You're a culture & change champion: You will inspire a culture where employees are passionate about the consumer experience and find ways to infuse quality and food safety into their work.

What You’ll Do 

Work hand in hand with safety, production, logistics, maintenance, procurement, and suppliers to guide and troubleshoot issues related to quality on a day-to-day basis. 

Works cross functionally with the manufacturing site to lead robust root cause analysis and implement effective corrective and preventative actions related to consumer complaint investigations, manufacturing incidents and supplier related defects. 

Ensure quality program skill and training programs implemented for site.

Supervise a team of 9; 7 quality technicians and 2 quality leads.