DMH Child Youth and Family Case Management Supervisor - Human Services Coordinator II

The Child Youth and Family Services operated by the Department of Mental Health (DMH) is seeking a dynamic candidate to be the Southeast CYF Supervisor, assigned to the Quincy Site Office.  Primary duties will focus on Quincy DMH Site catchment towns and will be assigned to perform Area-based duties to ensure coverage when necessary: The CYF Supervisor has the responsibility of monitoring performance and utilization of assigned Area or Site-based CYF contracts and serving as the Service Integration Specialist and liaison to the Community Service Agencies.  The CYF Supervisor will oversee case management and administrative supervision to assigned CYF Case Manager(s) and coordinate referrals from Service Authorization to providers and case managers.  The CYF Supervisor position is a community-facing position that serves to liaison to community providers and community members regarding education and information on DMH CYF Services. 

Please Note: The Work Schedule is Monday through Friday 8:30am to 5:00pm (40 hours/week) with Sunday and Saturdays off.

Duties and Responsibilities: (these duties and responsibilities are not all inclusive)

• Provides direct case supervision and consultation to assigned Human Services Coordinator I(s) to ensure compliance with established standards of care for Case Management.

• Maintains caseload oversight for assigned Human Services Coordinator I(s) to ensure most efficient and effective use of resources and assures appropriate case handling.

• Monitors implementation of case management policies and procedures especially Individual Service Plan (ISP) regulations to ensure compliance within established standards of care and timelines.

• Assist with inter/intra agency service coordination and referrals

• Coordinate, monitor and assess the quality and quantity of case management reviews; coordinate, facilitate and document annual and periodic ISP reviews, review and countersign ISP’s as required by department regulations.  Monitors the implementation of ISP’s as a member of an interdisciplinary team; organizes and schedules client treatment programs; reviews and assesses treatment progress and service delivery; meets with clients and families to coordinate service delivery, to assess treatment results and improves services when needed; makes referrals to other programs and facilities as needed.

• Oversee local Flexible Support and Day Services through contract monitoring measures and tools, including use of Tableau and other electronic databases, reviewing utilization and IAP development and goal attainment.  Identify and raise performance issues to CYF Director/designee, and offer consultation and assistance to ensure quality service delivery.

• Maintain data management in MHIS and other electronic systems.  Authorize, enroll and disenroll appropriate services in a timely manner.

• Serve as DMH Service Integration Specialist and liaison to the CBHI Community Service Agencies by collaborating with the CSA Director to ensure cohesive interface of DMH and CSA service systems, provide education to CSA staff about DMH service authorization and services, facilitate access to DMH community resources for youth with ICC, consult on and facilitate DMH Service Authorization for youth as needed and provide consultation to CSA care planning teams as needed.

• Provide consultation to community partners as local mental health authority on youth and families with complex clinical and systems needs.

• Meet with youth and families as needed to assess service effectiveness, discharge readiness and need for additional linkages and service referrals.

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