Sr. Business Systems Analyst

Do the best work of your career as a champion for small and mid-size businesses.

BILL is a leader in financial automation software for small and midsize businesses (SMBs). As a champion of SMBs, we are dedicated to automating the future of finance so businesses can thrive. Hundreds of thousands of businesses trust BILL solutions to manage financial workflows, including payables, receivables, and spend and expense management. With BILL, businesses are connected to a network of millions of members, so they can pay or get paid faster. Through our automated solutions, we help SMBs simplify and control their finances, so they can confidently manage their businesses, and succeed on their terms. 

BILL is a trusted partner of leading U.S. financial institutions, accounting firms, and accounting software providers. We have operations in San Jose, CA, Draper, UT, and are continuing to expand into other geographic locations. If you’re looking for a place that helps you do the best work of your career, look no further than BILL.

Make your impact within a rapidly growing Fintech Company

Customer Experience (CX) is a group of bold, goal oriented, fast moving and customer obsessed individuals who care deeply for each other’s success, growth and development. We take fierce pride in the opportunity our CX team has to positively impact customers' businesses and their lives. We appreciate and celebrate our past but we are constructively dissatisfied about the opportunities we have in hand and the future we need to build. We are now writing the next chapter of our customer experience journey that we are referring to as CX 2.0. Our future roadmap will bring the best of our customer-obsessed frontline associates and the humanized digital experiences together, for an effortless and seamless experience for our customers . As part of the CX 2.0 journey, we are looking for bold, inspiring and innovative team members to join our CX team to make a meaningful impact to our CX team members, customers and BILL brand as a whole.

This role will be a member of BILL CX Operations team and has a unique and inspiring opportunity to support our CX agent systems, tools, and automation. Beyond the functional responsibility, this team member will be a contributor to the CX Service Enablement team in building CX 2.0, our next chapter in transforming our service and support.

• Administer and oversee various CX systems and tools, including configurations, day to day management, and ongoing enablement
• Support system and tool issues and troubleshoot incidents as needed
• Partner with cross functional teams to represent the needs of the CX teams including intake, handoffs, and prioritization
• Track KPIs to measure performance at the individual and segment level, as well as overall impact on tool enablement and adoption
• Support Salesforce Service Cloud implementation and ongoing maintenance
• Other duties as assigned

We’d love to chat if you have:

• 5+ years of experience in Customer Operations within a SaaS or FinTech environment
• 5+ years of experience in Operations, Program Management, or Field Enablement roles
• Bachelor's degree in business, economics, or other quantitative disciplines, or equivalent experience
• Experience developing and implementing processes, programs, and operating rhythms
• Experience with CRM, Project Management, and Success tools such as Salesforce
• Intermediate proficiency in data analysis tools such as Tableau, Excel, and Google Sheets
• Experience with systems/tools used for sales operations, such as Salesforce, Excel, and Outreach
• Effective communication and presentation skills, including experience presenting to senior leadership
• Proven ability to work independently and prioritize tasks across all levels of an organization
• Experience collaborating with cross-functional teams and communicating across multiple geographies
• High attention to detail, strong work ethic, a can-do attitude, and an ability to meet tight deadlines
• Demonstrated success in identifying areas for process improvement and implementing effective solutions

Our ranges for each role and job level are based on a variety of factors including candidate experience, expertise, and geographic location and may vary from the amounts listed below. The role is also eligible for a competitive benefits package that includes: medical, dental, vision, life and disability insurance, 401(k) retirement plan, flexible spending & health savings account, paid holidays, paid time off, and other company benefits. The estimated salary  ranges noted below roles in the specific  geographic zones

Zone 1- San Francisco Bay Area CA (includes HQ), New York City, Seattle$114,400—$142,5