Regional APRN Director- PMHNP

At LifeStance Health, we believe in a truly healthy society where mental and physical healthcare are unified to make lives better. Our mission is to help people lead healthier, more fulfilling lives by improving access to trusted, affordable, and personalized mental healthcare. Everywhere. Every day. It’s a lofty goal; we know. But we make it happen with the best team in behavioral health. 
Thank you for taking the time to explore a career with us. As the fastest growing behavioral health practice group in the country, now is the perfect time to join our clinical team!

This role is replacing our current Regional Director who is staying with the company on a part time basis. This position will be posted in multiple locations as you may work out of any one of our offices in Greater Boston. Please apply to one location only.
Job Summary and Role Purpose:To enhance the quality and integrity of patient care through 1) effective acquisition, management, and support of APRNs (with focus on clinical expertise support), 2) implementation of the organization’s clinical goals, procedures, protocols, and workflows in accordance with the Mission, Vision and Values for their designated region, and 3) clinical risk management and quality control.

Clinical – Oversight

• Clinical Delivery: Offers clinical expertise to APRNs to enhance patient care
• Clinical Standards and Policies: Implements and adheres to national clinical policies through local procedures/workflows; evaluates national policy against local/state regulations and escalates to National team for exception (includes collaboration w/CMO org on input for national P&P and regional implementation of finalized regional P&P ensuring compliance with Federal and State regulations, payor requirements (as understood via payor contract visibility), community practice standards and professional ethics; unable to develop clinical policies and standards 
• Quality Control, Risk Management, and Compliance: Conducts chart record reviews (at frequency set by national team) and provides coaching and education, as needed; Investigates adverse clinical events; Prompts investigation and resolution to manage patient complaints regarding clinical/clinician issues (excludes billing or financial complaints); Analyzes and identifies medical issues/risk and takes prompt measures toward rectification; flags and escalates potential legal issues to National Clinical Integrity team and/or Regulatory/Compliance team (refer to “Escalation Document”); responds to Critical Incidents as per Critical Incident Policy
• Clinician training: In partnership with RMD, provides training and support for APRN colleagues on updates to coding and compliance standards
• Peer Consultation: enable weekly or as needed peer consultation forum of patient cases (Consult Lunches) to solicit input, support, and/or share learnings, led by RAPRND, all region APRNs welcome

Clinical – Delivery

• Case load: Maintains a caseload in accordance to available non-admin time (i.e. “Director first, Provider second”)
• Coverage: Coordinates coverage when a clinician is out for unexpected, extended absences—e.g., maternity leave, departures, sick leave

Managerial and Administrative

• Performance Management: Provides general management and oversight of APRNs, inclusive of personnel actions such as performance evaluation and improvement plans; In conjunction with EMD and HRBP, establishes benchmarks and metrics to develop regular performance reviews, accurately evaluating provider performance and assessing clinical competency
• Clinician Issue-Resolution & retention: communicates weekly w/Operations Manager/Director to flag issues related to clinician dissatisfaction; meets weekly with the Medical Services Manager (if applicable) to review prior authorization workflow, prescription workflow, and any related issues, etc.; Touch base regularly with strong performers to solicit feedback, mentor, engage (e.g., educate on career progression paths)
• Clinician training: train clinicians on updates to coding and compliance standards
• Staffing & Utilization: Partners w/Practice Ops to address goals for APRN starts, total visits, and total utilization; monitors scheduling and APRN availability across sites; forecasts regional APRN needs and develop plans accordingly
• APRN Hiring, Onboarding, Training, and Productivity (De Novo/Acquisition/Existing): Leads/owns APRN recruiting (hiring needs, interviewing, and hiring decisions), and leads Regional onboarding and training on state specific policies and regulations; Support new clinicians with ramping
• Reporting: Reports key performance metrics regularly to Division leadership in accordance with the company’s strategies and processes 

Skills & Abilities:

• Ability to lead, supervise and coll