Contact Center Agent

Do you enjoy problem solving? Do you like to talk, chat, text with many people? Do you love technology?

If the answer to all the above is Yes, then you check this great job opportunity to become a member of Viva Wallet's top quality Contact Center Team.

What we offer:

• A competitive salary (based upon your super skills and experience)
• A full-time contract
• Annual bonus, upon performance
• A smooth onboarding and continuous training on products and new systems
• A great company culture with high integrity, teamworking, transparent communication, and regular feedback to develop further your skills
• A chance to grow within a fast-moving European Fintech Company
• An accessible location by metro (Kerameikos/Metaksourgeio)

Why us?

Viva Wallet is one of the fastest growing Neobanks in Europe with a footprint in 24 countries, experiencing double digit monthly growth and partnering with one of the word’s largest banks and payment services provider. We are entirely cloud-based utilizing Microsoft Azure technology and we're a licensed e-money institution for the provision of payment services. We have developed many new to market technology solutions and we're constantly striving to provide the best services/products to our customers.

What will you do:

• Respond to customers via Live Chat to assist them in everyday issues about Viva Wallet's services and products.
• Handle concurrent written interactions with customers in a manner and comprehensive way, in order to achieve the predefined SLAs.
• Support customers also via calls, in order to provide information regarding inquires customer has raised.
• Handle customer’s communication polite, with a professional way and be always customer oriented.
• Provide daily support and consult clients on best practices about their business;
• Ensure client’s inquiries and/or complaints are addressed promptly and courteously;
• Understand customer issues and assist them to make better use of the service, thus increasing usage.
• Build rapport and business relationship by asking the right questions to get a clear idea of the customer needs.
• Undertake all relevant training and refresh training as relevant to your role.
• Promote a team spirit and be able to learn from your colleagues

To be considered you should have:

• PC proficiency including MS Office (e.g. Excel, Word)
• Excellent verbal and written communication skills
• Excellent use of English and Greek (written and oral)
• Excellent problem solving and troubleshooting skills
• Ability to work effectively as part of a team
• Ability to multi-task and handle different systems
• Customer care experience, preferably in the Banking or/and Cards Terminals industry

If you share our passion and our culture excites you, here is your opportunity to become a genuine ‘’Viva Wallet’’ ambassador! You are only a ‘’click’’ away from your dream job, so apply now and we will be more than happy to contact and learn more things about you!