Lead Practice Coordinator (Medical Practice Manager) - Neurosurgery

The University of Maryland Faculty Physicians, Inc is currently seeking a Lead Practice Coordinator (Medical Practice Manager) in the Department of Neurosurgery. The Department of Neurosurgery aims to excel and innovate in the clinical practice, science, and education of neurosurgery. We seek to achieve this by creating a platform and culture whereby all team members contribute to this mission and reach their full capacity for impact and fulfillment. Critical to our success is each team member’s alignment and demonstration of our shared values:

• Patients First, together!
• Always Do the Right Thing
• Leave It Better Than You Found It
• Drive to Mastery

GENERAL SUMMARY

Supervises clinical, business office and other administrative functions of an ambulatory site. Coordinates cranial neurosurgery practice for Department Chair.

ESSENTIAL FUNCTIONS

1. Actively utilizes improvement strategies and tools to positively impact all aspects of operations.
2. In cooperation with departmental leadership, supervises all on-site activities in such a way that promotes the satisfaction and welfare of the patients visiting the site.
3. Assists in the purchasing of supplies, pharmaceuticals and office goods by working collaboratively with vendors. Assists in selection of outside services; resolves issues related to services provided by outside vendors.
4. Coordinates cranial neurosurgery practice of Department Chair. Manages clinics, patient calls, clinical studies operative dates.
5. Works in partnership with lead physician to solve problems, resolves conflicts, enhances operations, quality and safety.
6. Communicates operational issues to level of organization required to obtain timely and effective resolution.
7. Follows service recovery protocols; trains and empowers staff to address patient concerns; assures all patient issues are appropriately addressed.
8. Monitors expenditures at the department level looking for cost containment opportunities by promoting efficient utilization of staff and services.
9. Recommends staffing levels, selects and assigns staff, evaluates performance, evaluates and tests competencies (as applicable), provides orientation, training and continuing education of staff, and initiates or makes recommendations for personnel actions.
10. Assists in developing goals and objectives to meet the strategic and business objectives for areas of responsibility.
11. Demonstrates a commitment to patient, visitor and staff by; complying with all applicable safety regulations; learning the impact of medical errors and methodology that will lead to reduction of errors; reporting actual and potential errors, as well as hazardous conditions; identifying opportunities to standardize processes and “error proof” systems that will lead to increased safety; and participating in safety education programs and root cause analyses as required.
12. Maintains establishes policies and procedures, objectives, quality assessment, safety, environmental and infection control standards.
13. Maintains professional growth and development.
14. Provides outstanding service to all customers; fosters teamwork; and practices fiscal responsibility through improvement and innovation.
15. Uses the electronic medical record as documented in the department and/or FPI standard operating procedure and processes.
16. Completes mandatory employee health, workers compensation, HR processes, and other training and requirements in required time frame to insure compliance with all FPI rules and regulations.

 Note:  The intent of this list of primary duties is to provide a representative summary of the major duties and responsibilities of this job.  Incumbents perform other related duties as assigned.  Specific duties and responsibilities may vary based upon departmental needs.

SERVICE EXCELLENCE BEHAVIORS                                                                            

Behavioral Competency: Service Excellence

 Definition: The demonstrated ability to deliver compassionate, respectful and excellent service to our external customers (patients, visitors, business partners, etc.) and internal customers (co-workers and colleagues).   Service excellence behavior is also demonstrated by continually striving to go beyond patient satisfaction to maximize patient loyalty.

Service:  Anticipate the needs and exceed the expectations of our patients and others that we serve.

      Anticipate potential needs and issues of internal and external customers.  Proactively solicit customer feedback.

• Provide proactive, timely and effective responses to internal and external cust