Field Technician

Job Description:

At Cable One and our family of brands, we keep our customers and associates connected to what matters most. For our associates, that means: a thriving and rewarding career, respect for the communities where they live and work, a focus on health and wellness, an excellent work/life balance, and an open and inclusive workplace. 

I don’t like to work within four walls! I can’t spend multiple hours at a desk with a laptop! I value customer engagement and give them the services they need and deserve! If the above all describes you, come join our Installation and Repair team who caters to residential and commercial customers every day.

What you will do to contribute to the company's success

• Splices terminate, calculates load and tapping of aerial, buried, and submerged wire and cable according to standard practice, procedure, and company, governmental, and electrical specifications.
• Maintains, tests, locates, measures CATV strength and clears faults from aerial, buried, and submerged service wire or cable using test equipment from street to house.
• Installs telecommunications services by identifying and connecting correct wires in pedestal or on the terminal block, or tap, installing temporary drop if possible, installing inside wiring with the proper bonding of ground, connect TV and test, install HFC and optical equipment and test.
• Replaces and repairs visible faults in single line installations with efficient and logical problem determination; interprets test equipment readings accurately to localize line trouble.
• Communicates independently, effectively, clearly, and professionally with customers, outside technical staff, employees, supervisors, and managers; establishes and maintains considerate and cooperative relationships with co-workers, supervisors, and customers.
• Lifts and carries reels and measures and cuts wires to necessary lengths climbs ladders and scaffolding and reaches through frames to select individual wires; tests subscriber loops.
• Operates hand tools, including drills, saws, electric crimpers, grinders, and soldering irons, and test equipment, including Volt-Ohm Meters (VOM), lightwave test equipment, loop checkers, and test sets, according to procedures and safety guidelines.
• Maintains pedestals and taps as needed.  Reports any maintenance required to a supervisor.
• Travels to sites as necessary and on-demand via company vehicle, complying with traffic laws, safety rules, regulations, and practices; accesses cable, pedestals, and other equipment by climbing ladders, poles, and scaffolding, walking through muddy areas or brush and shrubbery and digging.
• Maintains equipment, tools, and vehicles in working condition; submits and fills out necessary clerical forms such as time, mileage, gas tickets, and material and equipment charge-outs.
• Performs other related duties as assigned to ensure the effective operation of the department.

Qualifications

• High School graduate
• 2-3 years’ telephone or cable TV experience preferred
• Ability to communicate effectively with customers, employees, and management
• Valid driver’s license with the history of safe driving record
• Knowledge of current industry-related terminology, procedures, and equipment preferred
• Must possess the ability to work in confined spaces such as attics and crawl spaces. Must also be able to tolerate environmental conditions associated with confined spaces.
• Must be able to work from a ladder while using the required hand tools

Core Competencies 

• Committed: Values each and every customer, while working hard to keep their business and support our communities. 
• Helpful: Delivers support in the ways that are most useful to our customers and addresses their needs with expertise, respect, and empathy. 
• Proactive: Understand what our customers need, and actively works to make their relationship with use seamless, easy, and rewarding. 
• Personal: Knows our customers well, and tailors our communications and interactions to address their needs and expectations. 

Benefits

Cable One and our family of brands appreciates the role our associates play to help the company grow, and in return an excellent benefits package is offered to our associates to recognize the importance of their contributions, such as: 

• Medical, dental, and vision plans – start when you start! 
• Life insurance (self, spouse, children)
• Paid time off (vacation, holiday, and personal/sick days) 
• 401(k) - 100% company match (match program starts after 1 year of service, up to 5% of eligible compensation)
• Group Legal plan with Identity Theft Protection

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