E-7 – Mechanical/Propulsion Field Service Representative

E-7 – Mechanical/Propulsion Field Service Representative

Company:

Boeing Defence United Kingdom Limited

Introduction

Boeing Defence United Kingdom (BDUK), through its Aircraft Support Programme, provides sustainment and delegated design support services to multiple rotary and fixed wing aircraft including, AH-64E, CH-47, C-17, P8-A and E-7. Boeing employs over 2,000 people across the UK at numerous sites, and the company is experiencing solid organic growth.

We are currently looking for an experienced Mechanical/Propulsion Field Service Representative to join the BDUK E-7 MK1 Wedgetail Airborne Early Warning and Control (AEW&C) Sustaining Engineering team. This role will be located at RAF Lossiemouth, in support the UK’s fleet of E-7 Wedgetail AEW&C aircraft.

Role

The Mechanical/Propulsion Field Service Representative is the primary point of contact for internal Boeing and external customer and suppliers for technical advice within approved technical data sets, mentoring, technical queries, fault investigations and repairs across a number of different mechanical and propulsion systems, such as but not limited to, airframe and nacelle structures, fuel, hydraulic and pneumatic systems, flying controls, landing gear, engine and auxiliary power units.

In this role you will lead in providing advice with the execution of maintenance activities in accordance with the Ministry of Defence (MoD) UK E-7 Mk1 approved data set, with access into Boeing released technical information as well as reach back support to the platform design organisation. You will be responsible for leading research on technical, operational and quality issues using a number of different systems and techniques including analytics to assist with investigations to evaluate user and supplier reported discrepancies that cannot be resolved by the customer.

As part of the Sustaining Engineering team, you will coordinate between Military and Approved Maintenance Organisations, the Continuing Airworthiness Management Organisation, Engineering Authority, Design Organisation and Original Equipment Manufacturers and BDUK functions. The individual will provide technical support to company products, perform troubleshooting procedures for multiple systems, resolve maintenance and operational issues. An in-depth working knowledge of defence regulations is essential with civil equivalence a desirable, you will comply with Regulatory Articles, Defence Standards, company policies, processes and procedures in order to maintain regulatory compliance.

You will apply knowledge of technical publications and instructions to provide resolutions to customer queries e.g. UK Interactive Electronic Technical Manuals, Repair manuals, Technical Manuals (aircraft and component level), Digital Air Publications, and drawing sets. Your ability to interpret, provide advice on the applicability and how to comply with design organisation authored modifications, service bulletins, service / part notifications and authority generated special technical instructions is a key support attribute needed for the role. You will be required to apply knowledge of Mechanical/propulsion system operation to analyse, develop and maintain technical data to resolve problems for aircraft and component systems to support safe and efficient operation.

Your suitability for this role is not only technical based, but also dependent on an ability to confidently communicate, be approachable, provide mentorship, motivated and build and manage professional relationships able to understand and demonstrate the Boeing core values. This includes supporting business improvements such as Cost Reduction Initiative (CRI), Continuous Improvement (CI) and Employee Engagement type events deploying best practices to maintain and improve standards for all Boeing business functions.

Experience, Skills and Qualifications

• A significant amount of demonstrated Boeing military and/or commercial fixed wing experience and knowledge in aircraft maintenance procedures, practices, Engineering drawings, standards and specifications to support the sustainment of E-7 MK1. This shall cover all aircraft, mechanical and propulsion systems. Due to the complex integration of the mechanical systems and engines with the avionic, electrical and data management system, a high-level systems knowledge of the avionic/electrical aspects of the Boeing 737NG or equivalent is desirable.

• An extensive knowledge of repair, maintenance, and retrofit processes and practices.

• Extensive and specialised knowledge of UK MOD military aircraft maintenance processes, policies, organisation, capabilities, practices, support resources, preferences, problems, and other constraints in order to