Front Office Float

Hill Country Community Clinic

Job Description

Job Title: Front Office Float

Department:  Medical

FLSA Status: Non-Exempt

Reports To:   Health Center Manager

Hours:  Monday-Friday 8:00am to 4:30pm

Location:  Redding

POSITION SUMMARY: 

Under general supervision, perform rotating assignment of front office duties covering front window, back desk, and side desk of our Redding health clinics. Perform duties associated with patient check-in, appointment scheduling and confirmation and updating patient information.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.  Other duties may be assigned which may become essential to the position. 

Front Desk - Front Window (1 to 2 staff):

1. Primary focus on front window checking in patients.
2. Opens front doors and prepares medical waiting room.
3. Checks machine in the morning and sets up for the day.
4. Update all patient information, phone numbers, address and insurance changes in the computer and the chart.
5. If a patient has no insurance, initiate an appropriate program for type of visit. Family Pact, Gateway, Sliding Scale, or Presumptive Eligibility.
6. Have patient sign in.
7. Collect payments and document on routing slip.
8. Initiate Time scheduler, what time patient presents at window, what time patient’s superbill gets put up.
9. Setting up a new patient which includes adding all member information with insurance.
10. Answer phones.
11. Schedule appointments.
12. Balance assigned cash bag at end of each day.
13. All other duties as assigned.

Back Desks (2 staff):

1. Answer phones.
2. Make appointments.
3. Enter Time scheduler, what time patient leaves.
4. Run various programs that were initiated, Family Pact, Gateway, Cancer Detection Program or Presumptive Eligibility.
5. Help Side Desk with confirmations when necessary.
6. Back up-front window when needed.
7. Balance assigned cash bag at end of each day.
8. Designated closer runs final deposit of all cash bags, prints deposit, verifies print out, and drops deposit.
9. Designated closer enters end of the day numbers in tracking spreadsheet.

Confirmation Desk:

1. Confirming appointments for next day, and 3 days ahead.
2. Insurance confirmation for medical, new patient or new insurance.
3. Back up phones and front window when needed.
4. Schedule appointments.
5. Balance assigned cash bag at end of each day.

SUPERVISORY RESPONSIBILITIES:

This job has no supervisory responsibilities.

BEHAVIORAL STANDARDS:

1. Adheres to Policies & Procedures
2. Participates in team systems
3. <