Front Desk Coordinator (9653)

Midsouth Pain Treatment Center, a PartnerCare affiliated company, is seeking a full-time Front Desk Coordinator, to join our growing and established practice in Oxford, TN. 

Our practice focuses on taking care of the patient with a comprehensive plan, delivering high customer service, keeping patients safe and well-informed and reducing patients' pain as much as possible. 

Our mission is to better the community by providing comprehensive pain management care led by interventional pain specialists so that our patients live their best functional lives. We do this by working as a team, striving to embody our values. With the right talent and strategy, we will continue to raise the bar in our industry, living our mission and delivering best-in-class services to our partners.

We believe we will be successful in our mission by living by a set of values we hold in high regard that drive what we do every day. The values we believe in and that you can count on are:

• Compassion. We genuinely care for the well-being of our patients and each other and are committed to supporting each other with kindness and compassion. 
• Accountability. We are dedicated to providing the highest standards of care and being accessible to our patients and each other with integrity and professionalism.
• Respect.  We treat every individual with dignity and foster an environment of diversity, collaboration, and respect ensuring that everyone feels valued and heard.
• Excellence. We strive for excellence in delivering the best outcomes for our patients and creating a fulfilling work environment that provides opportunities for growth and career advancement. 

Together, we will be the most trusted source for pain management care. Our organization will grow rapidly, and we will maintain a culture of high performance.

Success will be the result of the team.

Our Front Office Coordinator is on the front line and the face of our practices. They are our ambassadors and are pivotal in initiating the best possible patient experience. They are responsible for overall front desk activities including management of the reception area and meeting areas, customer service, phones, mail, and office supplies. This position trains, supervises, and schedules administrative volunteers, coordinates front office coverage, and any additional administrative support necessary for the practice.

Tasks and Responsibilities:

• Provides exceptional customer service in person and on the phone to patients, families, staff, vendors, and the community.
• Greeting patients.
• Collecting patient information.
• Verifying patient insurance.
• Maintaining patient accounts and records.
• Responsible for scheduling new patient appointments and follow up appointments.
• Oversees the reception area to ensure effective telephone and mail communications both internally and externally to maintain professional image.
• Upholding PartnerCare’s core values of Compassion, Excellence, Integrity, Teamwork, Accountability and Growth Mindset.

PartnerCare offers competitive compensation, superior benefits (medical, dental, vision, 401(k), life/disability insurance), and so much more! 

Education and Experience:

• High school diploma.
• Previous work experience preferred.
• EMR- eClinicalworks preferred. 

About the Practice: 

MidSouth Pain Treatment Center (MPTC) was founded in 2000, with the goal of addressing the lack of treatment options for pain-related medical issues in rural areas. MPTC has become one of the largest practices in the Western Tennessee and Northern Mississippi region, with locations in Oxford, MS, Tupelo, MS, Jackson, TN, and Cordova, TN. MidSouth provides a broad range of interventional pain management services with top procedures including lumbar, thoracic, surgical branch blocks, radio frequency nerve ablation, medial nerve blocks, and epidural injections, among others.