Director, Software Engineering

Our Purpose

Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.

Title and Summary

Director, Software Engineering

Overview
Mastercard Services is responsible for safeguarding trust in payments, both now and in future. We ensure that billions of transactions and interactions are safe, simple and smart. The Business Rules Engineering & Strategy team is looking for a Director, Software Development, to drive forth our mission of building modern and resilient solutions that provide transaction level decisioning capabilities. Business Rules embed intelligence into the transactional cycle by leveraging scoring models, cohesive rule strategies and behavioral data, and when combined with our agile rule development & deployment capabilities, results in a competitive advantage for all stakeholders, in the entire payment ecosystem.

This individual will help shape the direction of the program by partnering with product teams to understand their roadmaps and objectives, and work with engineering teams design and develop the technology solutions needed to deliver capabilities to market. Additionally, this role has strategic level objectives, with responsibilities of ensuring that the program is optimally positioned to respond to growing technology demands

Role Responsibilities:
• Formally supervise and coach 4+ feature teams of engineers to build, enhance, and support multiple rules base products/services in the delivery of internal or market-facing Products, Platforms, or Product bundles
• Engage regularly with product managers to understand direction and goals for their products
• Work with business/product owners to develop and deliver new services to introduce new products and bundles
• Ensure objectives and development plans are established at the start of the year and reviewed continuously throughout the year
• Recruit and hire the right talent, with a focus on talent that raises the bar.
• Provide and facilitate timely feedback, coaching in the moment, and mentoring for staff at all levels
• Emulate and drive Mastercard Way behaviors through their behavior, recognitions, coaching, and employee engagement
• Manage and optimize budgets, forecasting, and cost allocation while delivering on business needs
• Provide strategic thinking and leadership related to a wide range of applications and systems, or software-development methodologies
• Benchmark and drive engineering productivity, quality, and technology policy compliance in the areas of ownership
• Proactively share and seek knowledge within their Guild/Program to drive reuse of patterns/libraries/practices and enhance productivity
• Interacting with executives

All About You:
• Deep understanding of software methodologies, including functionality and limitations.
• Self-directed with developed leadership skills and the ability to mentor junior team members.
• High-energy, detail-oriented, and thrives under pressure; able to manage multiple competing priorities independently.
• Strong initiative and self-motivation with a growth mindset and eagerness to take on complex challenges.
• Excellent verbal and written communication skills with executive presence; collaborative and relationship driven.
• Passionate about the customer journey, with strong analytical and problem-solving skills.
• Agile expert with advanced knowledge of Agile methodologies, tools, and multi-team delivery environments.
• Strategic thinker with the ability to align teams to a broader vision and adapt quickly to shifting priorities.
• Experience in estimating, tracking, and reporting on project deliverables.
• Proven success in end-to-end product development and lifecycle management.
• Familiarity with payments, payment processing, and fraud concepts.
• Bachelor’s degree in information technology, Computer Science, or Management Information Systems or equivalent combination of relevant experience and education.
• Excellent verbal and written communication skills.

Mastercard is a merit-based, inclusive, equal opportunity employer that considers applicants without regard to gender, gender identity, sexual orientation, race, ethnicity, disabled or veteran status, or any other characteristic protected by law. We hire the most qualified candidate for the role. In the US or Canada