Senior Manager, Business Planning and Operations (Onsite-Bellevue, WA)

Position Summary

Headquartered in Englewood Cliffs, N.J., Samsung Electronics America, Inc. (SEA) is a leader in mobile technologies, consumer electronics, home appliances and enterprise solutions. From our humble beginnings to our position today as a tech leader, our passion for innovation has been the common thread throughout our history. We’ve grown into one of THE most recognized global brands. We consider ourselves “relentless pioneers” that push boundaries and defy barriers. The company pushes beyond the limits of today’s technology to provide groundbreaking connected experiences across its large portfolio of products and services, including mobile devices, home appliances, home entertainment, 5G networks, and digital displays. As EPA’s ENERGY STAR® Corporate Commitment Partner, SEA is dedicated to making a positive impact on the environment through its eco-conscious products, practices, and operations.

People | Excellence | Change | Integrity | Co-prosperity

Role and Responsibilities

Role & Responsibilities

The Senior Manager of Business Planning & Operations leads end-to-end business planning, demand forecasting, supply chain alignment, and financial performance management for Samsung’s MX business. This role partners closely with sales and finance to manage revenue forecasting, while also owning CPFR processes for key accounts/categories.

The role requires strong analytical rigor, cross-functional leadership, and the ability to influence teams across Sales, SCM, Finance, and external partners.  

Demand Planning, CPFR & Channel Operations

• Lead the collaborative Planning, Forecasting, and Replenishment (CPFR) process for key accounts/categories
• Manage weekly PSI reviews to evaluate sales performance, forecast risks, and drive alignment of production and inventory for product availability and launches
• Develop weekly demand forecasts incorporating sales trends promotions, and inventory levels to meet sales, financial, and operational goals
• Maintain systems and tools that track real-time sales, inventory, and order forecasts; manage inventory, and order forecasts, manage inventory reconciliation and exception analysis
• Coordinate with HQ and cross-functional teams to resolve escalations related to demand, production allocations, delivery schedules and inventory

Financial Planning & Revenue Management

• Lead short- and medium- term revenue forecast processes, working collaboratively with Finance and SCM teams to align assumptions, identify risks and opportunities, and provide actionable recommendations to senior leadership
• Partner with Finance and SCM to plan and monitor offer spend, ensuring promotional investments support overall business objectives and synchronized with operational KPIs
• Track weekly revenue performance and coordinate cross-functionally to execute mitigation plans for gaps to forecast
• Conduct pre- and post-event analysis for promotions, including accrual accuracy, ROI assessment, and lessons learned for future cycles
• Facilitate alignment discussions between SCM, Finance and Sales to ensure a shared, accurate view of revenue forecasts, offer spend utilization, and operational constraints.

Operational Excellence & Cross-Functional leadership

• Develop executive dashboards, KPI reporting, and actionable insights for senior management and HQ
• Respond to ad hoc analytical request with clear, data-driven recommendations
• Drive improvements in forecasting cadence, accuracy, and cross-functional workflow efficiency
• Lead cross-functional alignment across Sales, SCM, Finance, and Marketing to ensure consistent planning assumptions

Minimum Qualifications

• Bachelor's Degree in Business, Finance, Supply chain, Economics, or related filed
• 8+ years of experience in business operations, financial planning, demand planning, sales operations, supply chain, FP&A, or commercial finance
• Strong analytical and modelling skills; ability to translate data into actionable insights
• Advanced Excel and PowerPoint expertise
• Proven ability to collaborate across large, matrixes organizations
• Strong communication skills with experience presenting insights to senior management
• Ability to multitask, prioritize, and operate independently in a fast-paced environment

Skills and Qualifications

Preferred Qualifications: