Senior Medical Assistant II, Pediatric Ambulatory

Company Description

When we say “our community” we mean it.

UMMC Midtown Campus, one of two campuses of the University of Maryland Medical Center, has had a long history of working to keep our community healthy and has grown to become a trusted teaching hospital for medical and surgical care in Baltimore City.

Located in Baltimore’s cultural center near the historic Mount Vernon neighborhood, UMMC Midtown Campus is a 180-bed, community teaching hospital with a focus on helping people manage chronic diseases, including diabetes, hypertension, pulmonary conditions, and infectious diseases.

Job Description

General Summary

Under direct clinical supervision of the on-site physician, assists in the delivery of patient care.  Performs delegated medical tasks, assists physician and nursing staff with patient care and may perform clerical duties. Where electronic system is in use, this position will utilize the EMR for documentation purposes. Fulfillment of job duties requires access to medication storage areas and to transport medications to/ from medication storage and delivery areas. Under direct supervision of the manager or designee fully participates in the day to day operations and patient flow, and provides oversight and acts as a resource for lower level Medical Assistant. Models teamwork, leadership by collaboration, communication, accountability, customer service, and mastery of clinical skills.

Principal Responsibilities and Tasks

The following statements are intended to describe the general nature and level of work being performed by people assigned to this classification.  All medical assistants are expected to participate in both clinical and administrative tasks and display core values of the organization.  The below items are not to be construed as an exhaustive list of all job duties performed by personnel so classified.

1. Leadership

1. Directly supervise Medical Assistants, Ambulatory Practice Coordinators, and support staff and assure proper staffing levels.
2. Works with the Manager to interview, hire, train/orient, supervise work performance, assigns work and work schedules.
3. Establishes clear and concise expectations, organizes assignments, reviews work, assesses performance, administers competencies and provides constructive feedback. 
4. Counsels and disciplines staff and recommend personnel actions in accordance with UMMC HR and departmental policies and procedures. 
5. Completes annual Medical Assistants, Ambulatory Practice Coordinators, and support staff performance evaluations in a timely manner. 
6. Serves as a clinic preceptor to MAI, MAII and SMAI and/or a clinic competency validator as requested by manager.
7. Reviews call center ACD metrics where applicable. Creates performance improvement plans to address gaps in both/either areas.
8. Models customer service principles, actively assists manager with training and monitoring of medical assistant and/or front desk customer service behaviors, provides service recovery, and implements process improvements to optimize service.
9. Leads clinic huddles and staff meetings in collaboration with manager.
10. Leads peers and team members with minimal supervision; coordinates assignments as directed, monitors patient flow, and adjusts assignments as needed to optimize efficiency.
11. In collaboration with manager, co-leads implementation of new clinic initiatives and performance improvement projects.
12. Provides direct care activities to support operational needs.
13. Performs various tasks to support clinic operations as delegated by manager including supply management, equipment maintenance, and staff assignments. 
14. Actively participates in one or more Ambulatory Services’ shared governance councils.
15. Partners with the manager to develop and lead team-building activities in the clinic. Positively influences staff to participate in organizational surveys to assess safety culture, diversity, staff satisfaction, etc.
16. Provides operational oversight of front desk and/or call center operations.  Serves as a primary staff resource for issues related to clinical, front desk and/or call center operations. 
17. Role models behavior standards and core values

B. Clinical Duties

1. Gathers and documents brief history and chief complaint in the medical record/EMAR. Act as a clinical resource for MAI, II, and SMAI.
2. Follows established clinic workflows to facilitate efficiency and timely service to patients.
3. Prepares patient for examination by the health care provider.  Performs and documents vital signs (blood pressure, pulse, temperature) and risk screening on all patients per hospital policy.  Reports out of range values in vital signs and risk screening to the