Business Operations Coordinator

Overview

Now is the time to join us and make a difference. Be a relentless force for a world of longer, healthier lives.  Here at the American Heart Association, you matter and so does your career.

 

The American Heart Association has an excellent opportunity for a Business Operations Coordinator in our Quality, Outcomes Research & Analytics (QORA) department.

 

This position can be home based.

 

The Association offers many resources to help you maintain work-life harmonization through your changing needs and life situations. To help you be successful, you will have access to Heart U, our award-winning corporate university, as well as additional training and support, locally.

 

#TheAHALife is our company culture, our way of life, reflecting our diversity and inclusion, our focus on work-life harmonization and our Guiding Values. Discover why you will Be Seen. Be Heard. Be Valued™ at the American Heart Association by following us on LinkedIn, Instagram, Facebook, Twitter, and at heart.org.

Responsibilities

This position will report to the QORA Operations Manager. Expectations of this role include those below in addition to other duties as assigned:

• Communicate regularly with Operations Manager to assure tasks are completed according to QORA Operations timeline and QORA priorities.
• Manage project documents, including budgets, timelines, and reports on status for internal and external audiences.
• Create a solid working relationship with all QORA teams for purposes of coordinating efforts to complete operational processes in compliance with QORA standard operating procedures and business processes outlined in QORA Operations Guidelines.
• Oversee complete process for all QORA contract and invoicing (revenue and expense) requests.
  • Review all incoming requests for compliance, operational issues, legal concerns, and confirm budgetary allocations.
  • Submit and track requests according to QORA priority schedule.
  • Maintain and monitor log for all requests and communicate current status with QORA staff.
  • Establish regular meetings with the Association Procurement, HR, BT, Legal, and Finance on QORA upcoming and current requests.
  • Approve contract requests as authorized by Association Legal.
  • Coordinate expedited requests.
  • Manage esignature process.
  • Support overall efforts to improve project efficiency, including streamlining processes, creating document templates, and be a liaison for QORA to other Association departments as well as outside third parties.
• Update unrestricted and restricted budget files and present monthly to budget managers.
• Maintain QORA pcard report and notify applicable staff representatives for completion status.
• Meet regularly with QORA project coordinators on outstanding requests, approvals and signatures.
• Work with cross-functional teams to ensure contractual obligations and deliverables are met according to project schedule.

 

Qualifications

• Bachelor’s degree or equivalent work experience.
• Two or more years’ experience with operational oversite such as project management, customer service, distribution/fulfillment, office administration, budget and expense functions including contract review and compliance.
• Knowledge of contract review and approval processes.
• Proficient with Microsoft Office applications; Excel power user.
• Proficient with financial applications or automated accounting systems.
• Proficient with assigned functional applications or systems including Customer Relationship Management (CRM) and/or shared document repositories (intranet operations) such as SharePoint.
• Excellent verbal and written communication skills.

 

Compensation & Benefits

 

 

The American Heart Association invests in its people. Here are the main components of our total rewards package.  Visit Rewards & Benefits to see more details.

 

• Compensation – Our goal is to ensure you have a competitive base salary.  That’s why we regularly review the market value of jobs and make adjustments, as needed.
• Performance and Recognition – You are rewarded for achieving success by merit increases and incentive programs; this position is incentive eligible based on achieving certain targets.
• Benefits – We offer a wide array of benefits including medical, dental, vision, disability, and life insurance, along with a robust retirement program that includes an employer match and automatic contribution.  As a mark of our commitment to employee well-being, we also offer an employee assistance program, employee wellness p