Customer Experience Specialist

HNI Corporation is a global family of brands for the workplace and home dedicated to enhancing the spaces where we live, work, and gather. We pride ourselves on fostering an environment where we make a positive impact on others; upholding our beliefs in integrity, inclusion and belonging. 

Your Impact Starts the Day You Do! 

What We Need: 

We are looking for a Customer Experience Specialist to join our HNI team.  

As a Customer Experience Specialist, you will manage all aspects of customer relationships to ensure mutually beneficial outcomes.  In addition to building relationships by exercising sound independent judgement, the Customer Solutions Specialist position is a highly promotable position within the Customer Experience Department and HNI Corporation. If you have a track record of being a team player with strong interpersonal skills and are interested in contributing to the success of HNI Corporation, this could be a great opportunity for you! 

What You Will Do: 

• Build customer relationships by exercising sound independent judgment and negotiating win – win outcomes that drive customer satisfaction and loyalty to the HON Brand.
• Provide timely follow-up and warranty support via telephone and email to ensure an excellent customer experience.
• Drive consistent high-quality while being efficient and effective.
• Consistently achieve aggressive individual and team goals.
• Embrace continuous learning with the capacity to accept continuous change.
• Utilize resources effectively across The HON Company organization to drive intended results.
• Communicate (written/oral) with a positive and professional demeanor.
• Advocate customer-centric values and drive mutually beneficial outcomes in all interactions.

What You Have: 

• 1 year of relevant business experience
• Associate degree preferred.

What You’re Good At: 

• Proven excellent communication skills, both written and oral.
• Proficient with the use of Microsoft Office suite of software and ability to type.
• Ability to solve complex problems.
• Ability to successfully multitask.
• Proven capability of being a team player.

HNI Corporation (NYSE: HNI) is a manufacturer of workplace furnishings and building products, operating under two segments.  The workplace furnishings segment is a leading global designer and provider of commercial furnishings, going to market under multiple unique brands.  The residential building products segment is the nation’s leading manufacturer and marketer of hearth products. 

As one of the larger employers in Iowa, HNI Corporation was recognized in 2018, 2019, and 2020 for the diversity of our Board of Directors and was named in 2020, 2021, and #6 in 2022 as one of America's Most Responsible Companies by Newsweek.  

How we act today protects how we live tomorrow.  Check out our CSR Report here: https://www.hnicorp.com/social-responsibility 

Diversity, equity, and inclusion (DEI), are not just core beliefs at HNI - they are operational imperatives.  We value each other’s differences in experiences and ideas to solve problems and better serve our customers. Take a look at our DEI goals here: https://www.hnicorp.com/diversity-equity-and-inclusion 

We offer Benefits on Day 1, including a new voluntary benefit, Daily Pay! To learn about all the benefits HNI has to offer visit www.HNIbenefits.com. 

We also invite you to visit us at www.HNICorp.com to learn more!