Customer Support Spec I

Thank you for your interest in joining Solventum. Solventum is a new healthcare company with a long legacy of solving big challenges that improve lives and help healthcare professionals perform at their best. At Solventum, people are at the heart of every innovation we pursue. Guided by empathy, insight, and clinical intelligence, we collaborate with the best minds in healthcare to address our customers’ toughest challenges. While we continue updating the Solventum Careers Page and applicant materials, some documents may still reflect legacy branding. Please note that all listed roles are Solventum positions, and our Privacy Policy: https://www.solventum.com/en-us/home/legal/website-privacy-statement/applicant-privacy/ applies to any personal information you submit. As it was with 3M, at Solventum all qualified applicants will receive consideration for employment without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Job Description:

Customer Support Specialist I

 

3M Health Care is now Solventum

 

At Solventum, we enable better, smarter, safer healthcare to improve lives. As a new company with a long legacy of creating breakthrough solutions for our customers’ toughest challenges, we pioneer game-changing innovations at the intersection of health, material and data science that change patients' lives for the better while enabling healthcare professionals to perform at their best. Because people, and their wellbeing, are at the heart of every scientific advancement we pursue.

 

We partner closely with the brightest minds in healthcare to ensure that every solution we create melds the latest technology with compassion and empathy. Because at Solventum, we never stop solving for you.

 

You’ll be part of the Inbound team, where you will interact with individuals such as patients, family members, physicians, skilled nursing facilities, and other healthcare professionals, enhancing our customers experience with their healthcare needs. You will handle incoming calls for orders, service and product information in a timely and professional manner, following department procedures.

 

The Impact You’ll Make in this Role

As a Customer Support Specialist, you will have the opportunity to tap into your curiosity and collaborate with some of the most innovative and diverse people around the world. Here, you will make an impact by:

·         Leads calls from patients, physicians and other facility employees with inquiries and requests regarding NPWT.

·         Implements Critical Thinking to analyze the callers request and determine next steps.

·         Determines the best solution for our customers based on guidelines and expertise.

·         Supports other workstreams within the organization by providing the corresponding information to the callers or redirecting to the correct team.

·         Willingness to support with overtime if needed.

 

 

Your Skills and Expertise 

To set you up for success in this role from day one, Solventum requires (at a minimum) the following qualifications:

• High School Diploma or equivalent or higher and 2 plus years of relevant experience
• Proficient in English  
•  Experience with Microsoft Office applications including Word, Excel & Outlook.

Additional qualifications that could help you succeed even further in this role include:

•  Possessing Empathy, Politeness and Active Listening skills
• ​ Flexible & Adaptable – with schedule, workflow processes and priorities. 24/7 operation·     

Work location:

• Remote (