Scores Client Services - Sr. Manager

FICO (NYSE: FICO) is a leading global analytics software company, helping businesses in 100+ countries make better decisions. Join our world-class team today and fulfill your career potential!

The Opportunity

"If you’re looking for your next opportunity to make a meaningful business impact across the mortgage industry, bring your capital markets and secondary markets expertise to FICO’s Scores business, where you will partner with lenders, investors and rating agencies. FICO’s Scores unit is home to the worlds #1 credit score – the FICO® Score – which powers over 10 billion decisions each year, is relied upon by 70,000+ businesses globally, is used by rating agencies and the secondary market to improve risk assessment and transparency and is a key component of how US consumers measure their credit health." - Vice President, Scores Client Services.

As a Senior Consultant on the Client Services team, you’ll be a trusted advisor and Subject Matter Expert (SME) for our strategic clients and stakeholders, focusing on the lending and investing ecosystem (JPM, BAML, CITI, Rocket, Movement, etc.). Your primary focus will be on both internal and external insights though deep partnership with our centralized analytics team.  You will help produce insights and grow the PnL of the  Mortgage and Capital Markets team. You will be the core liaison between the teams and responsible for leveraging your expertise in the mortgage industry along with your keen analytical skills.  You’ll also provide high-quality support to grow client and stakeholder relationships. You will support clients' strategic objectives, educate them on our Scores products, and collaborate with the investor community on securitizations, shaping the global credit market.  You will then bring that market information back to your partner team to help us grow the business though cross-functional collaboration.

What You’ll Contribute

• Cultivate and maintain effective working and trusted advisor relationships with a variety of Mortgage client stakeholders, including Executives/CRO’s, Heads of Secondary, heads of Capital Markets, operational management, strategic project managers, vendor sourcing, and senior staff members. The nature of the position involves actively participating in multiple workgroups at one time, interacting at the CXO suite – including Bank CRO’s, non-Bank C-suite’s, Key Executives and Enterprise Risk teams, pricing teams and capital markets teams, and disseminating appropriate information across key levels of the organization.
• In addition to working with our clients this person will support our teams partnership with the larger ecosystem helping ensure we innovate and operate under a new paradigm. 
• Communicate relevant information effectively to diverse audiences and translate subject matter terminology into business terms, and recommend alternatives to our target partners/clients, our internal senior management and project/product managers across the organization.
• Lead discussions and create solutions in a variety of settings, including client sessions, internal meetings and industry events.
• Support execution of our industry strategy and targets by client and product/solution offering for strategic clients to drive marketing plan.
• Help develop our innovation strategy and go-to-market planning and execution
• Help work with centralized Product to execute and advise on our strategy
• Support creation of go-to-market collateral and perform strategic reviews of marketing materials and promotional material for industry solutions
• Work as our teams core contact to our product partners helping to drive innovation and grow the PnL
• Provide executive interaction support or speak at industry trade shows, conferences and seminars
• Assist Sales in the resolution of contractual discrepancies and roadblocks by partnering with Product and Legal teams to overcome challenges.
• Proactively work with customer CXO’s and executives to understand their most pressing business issues and successfully position FICO® Scores for broad use in the industry. 
• Work with internal teams or with FICO Client Partners (CPs) from solution conceptualization to the initial prospect/proposal phase to successful closure, including contract review
• Create deal-specific competitive analysis; conduct solution overview and detailed planning, business case development including executive presentations
• Resolve client/solution contractual issues and blocks to sales process by proactively levering client relationships.
• During solution development assignments, be responsible for confirming the strategic need and impact, defining business requirements and recommending a specific analytic/ consulting/ scoring