Community Care Partner (Field Based)

OUR  MISSION

Imagine building a better healthcare journey for patients with cancer, where individuals and their loved ones feel seen, supported, and heard by their care team – both in and out of the clinic. Where fast access to high-quality care is the norm, not the exception. Where patients have access to a care navigator to guide them through their diagnosis and trusted support all along the way.

At Thyme Care, we share a passion for transforming the cancer care experience – not just for patients but also for their caregivers and loved ones, as well as those delivering and paying for their care. Today, Thyme Care is known predominantly as a cancer care navigation company enabling value-based cancer care; in the next few years, we will become a nationally recognized technology-driven and provider-centric care delivery model, reshaping the landscape of cancer care access, delivery, and experience. Our commitment runs deep—we're not satisfied with the status quo but determined to redefine it.

To make this happen, we’re building a diverse team of problem solvers and critical thinkers to drive innovation and shape the future of healthcare. If you share our vision and want to be part of something truly meaningful, we want to hear from you. Together, we can revolutionize cancer care and make a difference that lasts a lifetime.

YOUR ROLE 

As a Community Care Partner, your job is to engage Thyme Care members in their communities and offer navigation support through their cancer journey. You will report to a Senior Leader of the Care Partner Team. You will spend a portion of your time each week engaging members in person directly within the community and a portion of your time each week supporting members virtually. Your remote work will consist of connecting with our members by phone, text, and email. 

This position will serve as our “boots on the ground” - an in person extension of our hybrid care model, and will support our mission by helping us:

• Connect to and enroll members into our program
• Deliver care & support to those who prefer in person rather than virtual services
• Assist with high risk members who have been recently discharged from the hospital 
• Facilitate telemedicine visits for our Thyme Care Medical providers
• Coordinate the set-up of devices that will empower our members to easily access telemedicine services 

You will engage with our members to identify changes in their health & social needs, discuss their goals and values to support advanced care planning, and connect them to resources.  Part of your role will also be to assess the urgency of their need, determine the root cause and establish the appropriate next step.  You will be responsible to connect the member to appropriate healthcare and community-based resources including Thyme Care nurses and providers.  You will also research and connect members with external healthcare providers, transportation, financial grants, emotional support resources, and insurance-provided benefits.  You will execute your member support using evidence-based assessments, prior experience, and problem solving skills.  In this critical role, you will collaborate closely with an interdisciplinary team of healthcare professionals, including nurses, nurse practitioners, social workers, and physicians, to ensure the member has holistic support..

As a growing company with an evolving care model, responsibilities may shift & additional responsibilities may be required.

Note: In order to ensure we have sufficient coverage at all times, we maintain a schedule that includes a 30-minute lunch and two 15-minute breaks.

Our first priority is the safety of our team. While in the field, you will be supported by a “home base” operator who will follow along with you to ensure your safety. Additionally, you will be supported by a safety platform that allows for location tracking and real time emergency notifications.  

After your first three months, you will:

• Have completed virtual (and in-person) onboarding and training and are up to speed on Thyme Care systems, tools, technology, partners, and expectations. You will train with a remote Care Partner team to help learn how to navigate our systems. 

You’ll spend your day outreaching to members telephonically, researching community and healthcare resources that meet their needs, and connecting members to those resources.

• Have built strong, trusting relationships with your members, where listening and empathy are the foundation for every interaction. You use that relationship to prioritize how we should address their needs. 
• Be able to identify and prioritize a member's needs and then know where to go to get them help. This means you’ll be working to connect them with their h